Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

My rep (Crystal) was professional and courteous, but I felt I should have been sent a daily text on the progress instead having to call every day. Issues was the start stop didn’t work. I noticed my veh felt I should have been sent a daily text on the progress instead having to call every day. Issues was the start stop didn’t work. I noticed my vehicle had a low battery as well. The result was a short and the clutch interlock switch. This fixed the start stop, but after repeatedly asking to replace the low battery, they still didn’t replace it. The other issue was not immediately giving me a loaner. By the time they said they would, I made other arrangements and didn’t need it. I didn’t have my new truck for Almost two weeks. Because they didn’t replace the battery, I will probably get stranded or have to wait another two weeks when it inevitably fails. I will probably go,to Ron Carter next time, even though it is twice as far. More

Service has always been fantastic. Dealership arranged a loaner vehicle. Dealership kept on constant communication. Dealership arranged a loaner vehicle. Dealership kept on constant communication. More

Staffed made sure that my daughter came home with a car that got food that that got food that More

Time to complete repairs took longer than anticipated. Was recommended to replace side marker lights when they are reflectors. Was recommended to replace license plate light, when there is not a receptacl Was recommended to replace side marker lights when they are reflectors. Was recommended to replace license plate light, when there is not a receptacle present. More

Austin is always a great help. They were able to identify the issue and so far I’ve had no problems with my vehicle. They were able to identify the issue and so far I’ve had no problems with my vehicle. More

I enjoy a wonderful experience at Big Star Chrysler Jeep Dodge RAM I Would recommend to anyone Dodge RAM I Would recommend to anyone More

I've called multiple times to speak to service and here it is 3 days later and still waiting. I was told I would get a call back immediately and still no call from anyone. it is 3 days later and still waiting. I was told I would get a call back immediately and still no call from anyone. More

Josh has been spectacular with his promptness addressing any and all concerns. He has amazing communication, patience, and understanding. Josh is great at what he does. any and all concerns. He has amazing communication, patience, and understanding. Josh is great at what he does. More

I've been to this dealerships service department several times. They always take great care of my vehicle. times. They always take great care of my vehicle. More

The staff is courteous and the work is great and always meets my expectations. Issues are always communicated well. meets my expectations. Issues are always communicated well. More