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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Webster, TX

4.4
689 Reviews
Call Service Center (281) 699-2793

689 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

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August 28, 2024

ok was pleased with work and service i bring my car there all the time More

by don710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
austin and crystal
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August 28, 2024

Lack of communication. Inability to explain unnecessary recommended repairs. Did not call back when they said they would. Had to make multiple calls get status updates. It More

by mr.ryanbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Sky Dejohn
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Sep 03, 2024 -

Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Ryan Davis, General Manager rdavis@bigstardodge.com

August 28, 2024

Great service was able to put me in a great vehicle with a great deal More

by coco.chenille135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
August 27, 2024

Received exceptional service from sales consultant Martina Canul she listened and answered all my questions for me to proceed with a phenomenal purchase. More

by c1fennell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Sky Dejohn
Report | Print
August 27, 2024

Austin did a great job communicating with me throughout the process. I really appreciate the service. More

by mikedalexandercrypto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Madison Spencer, Sky Dejohn
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August 27, 2024

Thank you Adrian ,for providing good service. Overall great customer care. They make sure everything is handled properly More

by MICHELLE.OP43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cj, Sky Dejohn
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August 27, 2024

Joshua Sandoval was incredibly helpful and made sure all of my issues were taken care of. More

by daveypearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sandoval
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August 26, 2024

Very confusing. No welcome person to point you in the right direction. My service director Memah was horrible and worthless. Never called me or updated me about my t More

by jyotkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Memeh
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August 25, 2024

I’ve been getting my van serviced at Big Star and I’ve only had one complaint and Dorina, the service manager, took care of it. Austin was my service advisor and he was outstanding. He kept us informed an More

by robclasen.rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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August 23, 2024

My service writer Austin was great but my truck was in the shop 15 days with no loaner until a few days before I picked up my truck. More

by cummingsdavid011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in service
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