Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I came looing to complete an Oil change and get a solid Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no Multi-Point Inspection. What I received was a list of items totalling 2400.00. As this was my first time visiting your service department you had no records of previous maintenance. It was recommended to flush and replace Differential and Transfer case fluids however, upon my own inspection at home the filler holes were never opened and the fluid not even checked. It was also recommended to replace all 4 sets of brake pads similarly upon inspection at home the pads all had significant thickness left. The cherry that topped the cake was as part of the oil chaeck a tire rotation was completed and once I departed and got onto I-45 my TMPS alert came on because after rotation the service person did not validate tire presure. I paid for a 3 oil change package but will not be returing as I cannot trust that my vehicle is being serviced with quality. More

Excellent fast and courteous service. From the time I got there until the time I left. From the time I got there until the time I left. More

Poor communication. No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor No sense of urgency to resolve customer matters. Not taking customer’s issues seriously. Not providing the correct solution to customers issue. Poor customer service. Will not be returning to this dealership. More

Only thing is the visits are always hours long even with an appointment. And that's for an oil change. an appointment. And that's for an oil change. More

Service was great and quick and professional, I would recommend Big Star of clear Lake to my friends.. recommend Big Star of clear Lake to my friends.. More

Big Star lives up to their name every time we have our vehicle serviced there. They are courteous, professional and timely with their services. vehicle serviced there. They are courteous, professional and timely with their services. More

Too many surveys at the end. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. This is the 3rd one I've done. Again, I dont see why you make an appointment only to sit for 2 hours before your vehicle is taken in. More

Work was not completed as requested. When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the cal When service advisor called me to request a 10 on the survey I ask why she had not returned my calls. She blamed the others that had answered the calls and said she would order parts and call me when they arrived. This has been 2 months. I have been waiting to get in for the work since last December. Entirely too long. More

Poor customer service, with no follow-up on vehicle. 2020 Ram 2500 Tradesman transmission internal failure occurred at 37,331 miles on vehicle. After it took over 1 month to replace, transmission failed 2020 Ram 2500 Tradesman transmission internal failure occurred at 37,331 miles on vehicle. After it took over 1 month to replace, transmission failed twice to shift properly. I took the vehicle back to Ram. They looked at it and couldn't find a problem. I told them I no longer trust this vehicle to shift properly. They offered no recourse for my problem. More

We were only here to have damage that occurred by the dealership during a previous service appointment corrected. When my husband picked up the vehicle, you would have thought it would be immaculate. The dealership during a previous service appointment corrected. When my husband picked up the vehicle, you would have thought it would be immaculate. The repair shop left paint all on the bumper. We now have to return AGAIN for it to be cleaned off. That follow on appointment has still not been scheduled because of lack of loaner vehicles. The entire process has been beyond frustrating. However, Austin S. has been fantastic to work with throughout the entire process. More