Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I usually have great service at this location. This time it was a lot different. The associate I spoke with may have been in training as she had to ask someone for help writing up my work order wh This time it was a lot different. The associate I spoke with may have been in training as she had to ask someone for help writing up my work order which was just an advantage care service. The service usually takes about an hour but 2 hours later I walked back to the service area where multiple people seemed to be shooting the breeze. The saw me walk up and ask about my truck and wouldn’t you know it was ready. Probably had been ready for an hour but no one took the time to notify me. 15 minutes after I left I received multiple text messages that my truck was ready. What a joke. More

Good place to keep your Jeep running right. Service advisor was very knowledgeable and kept us informed. Service advisor was very knowledgeable and kept us informed. More

Fast and friendly service advisers, they attend to your needs and good quality of work needs and good quality of work More

Great job and very polite people thank you Big Star for sure i come back! sure i come back! More

Advisor did a great job of keeping me informed And repairing my vehicle had it repaired in a timely manner repairing my vehicle had it repaired in a timely manner More

I have sent several emails over the last month and stopped by without being seen by anyone that could provide a resolution. I refinanced my vehicle and canceled 2 warranties and have been awaiting th stopped by without being seen by anyone that could provide a resolution. I refinanced my vehicle and canceled 2 warranties and have been awaiting the refund but I cannot even get a response on the amount or time frame. More

This dealership consistently exceeds our expectations. We drive further to this location because it's like night and day in comparison. Adrian is usually our main contact and I cannot say enough good thin We drive further to this location because it's like night and day in comparison. Adrian is usually our main contact and I cannot say enough good things about him! Prompt, knowledgeable, and professional, yet fun. Christian has also helped us since joining the team and fits right in with his level of customer service. More

Great experience. Quality people. Would definitely recommend to any friends and family that are in search of a new car or truck. Quality people. Would definitely recommend to any friends and family that are in search of a new car or truck. More

Josh our service writer was excellent keeping the communication open and helping to understand what work needed to be completed to fix my issues. Last year this was not the case, that service writer communication open and helping to understand what work needed to be completed to fix my issues. Last year this was not the case, that service writer lack communication with me and made me feel like I was a nuisance for requesting updates. Great improvements More

Professional, courteous & fast service, this is the only place I’ll take my Jeep for service place I’ll take my Jeep for service More