Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Horrible service, took much longer than they said it would take and the problem still exist. would take and the problem still exist. More

Was charged for $ 5000 for dealer adons i did not want! !!! Had small issue with the windshield wiper system, but dealer was no help!!!! !!! Had small issue with the windshield wiper system, but dealer was no help!!!! More

Great service. Very informative got my vehicle in and out. The staff is also very friendly and helpful. Very informative got my vehicle in and out. The staff is also very friendly and helpful. More

Good communication, Mehma is excellent, Truck came back clean and in good shape. Excellent dealer clean and in good shape. Excellent dealer More

The service department finally looks like it. Fixed my truck after 4 times being in the shop. It took the third time it took 3 weeks for me to get my truck back. Fixed my truck after 4 times being in the shop. It took the third time it took 3 weeks for me to get my truck back. More

Mehma does a great job at communicating. She is very knowledgeable and she really cares about the customer experience. She is very knowledgeable and she really cares about the customer experience. More

Mehma is great! She always keeps me informed along the way. She needs a raise ASAP! She always keeps me informed along the way. She needs a raise ASAP! More

Austin was great! Very communicative and explained the entire process. And I love the car wash! Very communicative and explained the entire process. And I love the car wash! More

I first contacted Big Star to get help with a headlight and fog light not working and was hoping the cost would be covered by the manufacturer's warranty. It turned out one of the lights was covered but th and fog light not working and was hoping the cost would be covered by the manufacturer's warranty. It turned out one of the lights was covered but the other was not due to it being an aftermarket light assembly. No problem, that was easy for me to take care of on my own. They also helped diagnose what I thought was a vibration/noise I could hear with the drivetrain when running at highway speeds. Turned out to be a non-issue but a tire needing balancing. I was satisfied with the results and quick turn around with their prompt and friendly service. More

I’m very pleased with the service department on my recall and my oil change. I always get the best detail on my car as well and my oil change. I always get the best detail on my car as well More