Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

Requested to be updated either by text or via email and unfortunately that didn’t happen. That’s why I gave 4 stars. Cristian finally took care of everything. Making sure it got done promptly. unfortunately that didn’t happen. That’s why I gave 4 stars. Cristian finally took care of everything. Making sure it got done promptly. More

The service on my 2024 Jeep went every good all the service people were very knowledgeable and helpful. I will be back. service people were very knowledgeable and helpful. I will be back. More

Came in for my first oil change and the service guys (in the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! the shop) put a ding on my driver side rear door and left oily hand prints all over the hood, driver side. Very very disappointed!! More

great service and great communication. i was kept informed every step of the way. friendly staff as well i was kept informed every step of the way. friendly staff as well More

The tech performing my oil change rates 5+ stars. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. Service advisor did fine. Overall- 1 to 1.5 HRS for an oil change, with an appointment is unacceptable. More

My service advisor Mehma was more than helpful and very knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. knowledgeable of the issue I was having. I would recommend Big Star to anyone who needs service. More

No communication from service advisor. Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following wee Get a week in shop no real repairs were done other than spraying wd40 or similar to window rails. I was told I’d get an appointment the following week to retint font device and passenger windows,a month has gone by still no call from device department to set appointment More

Service is top-notch, dependable, and excellent. I can always count on them to deliver! I can always count on them to deliver! More

Service is amazing! They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touc They handled all the scheduled work on my Jeep and also checked for any additional issues with tires, suspension. Really appreciate the personal touch chatting with service advisors and amenities were great while I waited. Highly recommend using them for all your regular maintenance. More

Had a Glitch with the radio (slow turn on) and 911 interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expect interface (said Phone interface needed update). At the dealership, was told by Jasmin that diagnostic would take 3 days(!). Left the car there expecting to have it back in 3 days. When we finally got a hold of Jasmin (4 days later) we were told we needed a new battery. We had a new battery installed 1 week prior in an attempt to fix the radio startup problem. When She was told this she then told us the car was leaking oil and we needed 3 to 5 K worth of repairs and a new radio (1K for refurb, 2K for New). on the sixth day, when we came in to get the car, Jasmin was out and we met Shane who actually looked at the car (It was left up on a rack in the bays). He actually explained what they had found with a leaking gasket and what had happened with the radio. He also spent the time to contact the holder of the platinum warranty to find out what was covered and could give us an accurate quote for the repairs (Jasmin never even considered this even when told we had a warranty and who the holder of the warranty was) . We then had them make the oil leak fix and had to wait for the radio to arrive. The refurbed radio arrived and somehow (unexplained) some part of the radio was broken during the removal rendering it not viable as a Core return. Shane was able to have the warranty cover the new Radio and we got it installed. From time in to time was almost a month without the car. Shane got the car repairs done and was very helpful. The long drawn out timeframes for a simple fix was intolerable. If we have any repairs for the jeep that require service at the dealership rest assured, we will be taking it to another dealer. More