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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,827 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,827 reviews
Verified Customer
October 07, 2025
My sales guy DENNIS Wright and my sales manager, DORENA, made this experience the best possible for me. I have bought many cars in my life, and they are hands down the best. They both make me want to buy an made this experience the best possible for me. I have bought many cars in my life, and they are hands down the best. They both make me want to buy another truck asap and right now I am still working with them customizing my truck!! More
by rburns17
Employees Worked With
Dennis Wright and Dorena
October 07, 2025
I took my vehicle in because it had the check engine light on . Mr . Adrian Alvarez was professional and asked , if I was going to need a vehicle since I was dropping off my vehicle for a few days. He s light on . Mr . Adrian Alvarez was professional and asked , if I was going to need a vehicle since I was dropping off my vehicle for a few days. He stayed in communication until my vehicle was ready. More
by ginger160280
Employees Worked With
Adrian Alvares
October 07, 2025
Richard Fernandez made all these promises to no longer accept my call after taking delivery of the vehicle. It’s really sad and disheartening for someone to mislead a person when they are trusting them t accept my call after taking delivery of the vehicle. It’s really sad and disheartening for someone to mislead a person when they are trusting them to make the right ethical decisions for the customer. Not to mentioned I received a decision letter in the mail from a Credit Union who wanted to view my income documents which I had on hand and no one asked for them. So I was hurried into a deal with all these extras that I dont need nor will use, resulting in my actual financing amount to be over 40k for as 32k car. More
by mrslmhickman
Employees Worked With
Richard Fernandez Dejuan Wright
October 07, 2025
Typical old school car sales tactics. The price online changed over $3k by the time I sat down at the desk. I left without making a deal, then told them I'd come back for a certain price, The price online changed over $3k by the time I sat down at the desk. I left without making a deal, then told them I'd come back for a certain price, when I got back they wanted to work the deal over again without starting at the price I told them I wanted over the phone. Then I made a deal with them based on 3 conditions, one of them being 90days no payments. They told me we had a deal then when I was signing the contracts they informed me the payments were due in 45 days. Then I wasn't trading a vehicle and I needed to get my jeep delivered it was a c.p.o. and it says that comes with free delivery but they wouldn't deliver it. They claimed I was outside the delivery range but didn’t answer me when I asked how far the range was. I have no plans of dealing with this company or their affiliates again. More
by bo.mcinnis
Employees Worked With
Brittany
October 04, 2025
Service advisor did not listen/understand the problem described, therefore the technician was trying to recreate a problem that did not exist. Also I had to initiate all communications with the advisor described, therefore the technician was trying to recreate a problem that did not exist. Also I had to initiate all communications with the advisor. The scripted response was we need 48 hours to diagnose the problem. The problem "diagnosed" was not the problem I described. I guess that is why they couldn't recreate it. More
by tmclemore0
Employees Worked With
don't remember name
October 02, 2025
They get it done with timely service and customer friendly attitude. Great job! I’ve had my truck for 3 years and only take it here. friendly attitude. Great job! I’ve had my truck for 3 years and only take it here. More
by brogers7106
Employees Worked With
Did not remember names but everyone there is awesome!
October 02, 2025
My issue wasn't resolved, ! Im still dealing with the same problem plus yall didn't tell me about my warranty I could've a rental Im still dealing with the same problem plus yall didn't tell me about my warranty I could've a rental More
by arlenecastillo91
Employees Worked With
Adrian Alvarez
October 02, 2025
Was lied to by Monica and another sales person that regardless of my credit score IT was 0 down I was promised but at the end had to pay $500 down smh. But my actual person that helped me was Luis Tore regardless of my credit score IT was 0 down I was promised but at the end had to pay $500 down smh. But my actual person that helped me was Luis Toress was awesome 👌 it had nothing to do with him. I did tell him thatvi was promised but was told $500 down. More
by SANDRAMARTINEZ8182
Employees Worked With
Luis Torres
