Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,625 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,625 reviews
June 07, 2025
Very disappointed with my experience at this dealership. When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and When I took delivery of my vehicle, I noticed an issue with the paint. Discussed the issue with my salesman who said he would report the issue and get back to me with a resolution. Within 100 miles the truck began throwing trouble codes and I noticed some things with the instrument cluster that didn't make sense. Called the salesman, sent a text and even pictures. No response. Finally got him on the phone and he said he would call me back in 15 minutes. That was more than 10 days ago. I had received an email stating that if there were any issues to call the General Sales Manager. When I called, I figured I would probably have to leave a voice mail, but instead, the message said that the voice mail was unavailable. When I tried to call the General Manager, I got the same message and was unable to leave a message for him, either. I eventually called back and told the operator that I was trying to discuss my poor experience with anyone interested. No response. I have not received a call from anyone from this dealership about my experience or the issues that I have had with the truck since I took delivery. This is terrible customer service. The terrible product produced by the manufacturer is not the fault of the dealership, but the lack of response and follow up is disappointing, thus the rating. I expected much more from this dealership. On the web site and in the dealership, there are posters and banners stating "We're listening". I disagree. The only person who took interest in my issue was the service advisor who I talked to about the issues I was having with the instrument cluster. He suggested that I take my truck to a different dealership closer to my house since they would not be able to provide a loaner or a rental while my truck with less than 200 miles was being diagnosed. I'd point out that on the web site, it states that there are rental cars on site, but I was told they have no budget for loaners and do not have rentals available. If you are in the market for a new vehicle, I'd suggest going elsewhere. More
by Joe
Verified CustomerEmployees Worked With
Daniel Ramirez
June 06, 2025
We feel that in finance the agent didn’t explain things properly. It was a terrible experience. We will never buy a vehicle from this dealership again. It will be terrible reviews from myself. properly. It was a terrible experience. We will never buy a vehicle from this dealership again. It will be terrible reviews from myself. More
by daboyz0
Employees Worked With
Brittany and Tim
June 03, 2025
We love the jeep we got but I have a feeling we got duped on the sales part. We agreed to have a trailer hitch part of the deal and it was never written down and now I’ve called every week and can’t get ahol on the sales part. We agreed to have a trailer hitch part of the deal and it was never written down and now I’ve called every week and can’t get ahold of my sales people, Jeremy and Amanda, that sold the vehicle to us to see when our hitch will be in. We would appreciate some communication and some sort of guantee that we will get what we agreed on. We hope they will make it right and come through on their end. We also got sold a knock off brand of service warranty not the good Mopar one that we kept asking for. More
by ERIN
Employees Worked With
Jeremy, Amanda
June 03, 2025
My salesman only thought about the sale of my new vehicle. I left several important items inside my trade-in along with my mister car wash and ez tag stickers. I called my salesman about recovering m vehicle. I left several important items inside my trade-in along with my mister car wash and ez tag stickers. I called my salesman about recovering my items including my stickers so that nobody could use them. I never received that call. More
by rick
Employees Worked With
I am currently addressing issues with the finance department
June 03, 2025
Very pleased with the level of customer service and the fact that they offer you services the best fits your needs for the extending of life for your vehicle. fact that they offer you services the best fits your needs for the extending of life for your vehicle. More
by giveusfree86
Employees Worked With
Adrian
June 01, 2025
Christian was able to assist me with my Jeep for maintenance. He was very knowledgeable and very professional about my needs. Service was outstanding and fast. I highly recommend Big Sta DCJR. maintenance. He was very knowledgeable and very professional about my needs. Service was outstanding and fast. I highly recommend Big Sta DCJR. More
by RAY_1987
Employees Worked With
Christian and Daniel G.
