Big Star Cadillac - Service Center

Terrible customer service when it comes to service department, Ainsley is rude and un proffesional, they overcprofessional, once you buy your car, they're done with you. That's where they're niceness department, Ainsley is rude and un proffesional, they overcprofessional, once you buy your car, they're done with you. That's where they're niceness stops More

Big has great service department. Everything is well put together. Service agents are kind and knowledgeable about service department. So I just wanna say Big Star has been the best c Everything is well put together. Service agents are kind and knowledgeable about service department. So I just wanna say Big Star has been the best cadillac dealer I hv ever been too. More

Tha service department and service writers are excellent. This is a very professional and efficient organization! This is a very professional and efficient organization! More

Hello Mike, I would like to take time to respond to you and compliment Jayson and Kara of your service staff. I just wanted to tell you that in my visits during the month of January and February for the w and compliment Jayson and Kara of your service staff. I just wanted to tell you that in my visits during the month of January and February for the warranty work was very satisfactory. Jason was very receptive, professional, and timely in his communication and scheduling of appointments with me. Of course I would be remiss if I did not mention Kara. Kara was my point of contact as you know in service. She was always so appropriate and timely with a wonderful personality that made my trips there very tolerable and she went out of her way to return my calls and schedule appointment times. Also, followed up with questions that I did have where she had to research the information and get back to me. She did a wonderful job on following through with my questions with her timely responses. My wife and I will be looking for another purchase soon and I'm considering the CT5v for myself. I will certainly consider Big Star Cadillac for my next purchase and very happy that I found a dealership that goes out of their way to satisfy their customers needs. More

This dealership has amazing inventory, staffing and service. It's very easy to view their inventory and what a beautiful dealership as well. service. It's very easy to view their inventory and what a beautiful dealership as well. More

The worst experience i've ever had with a service department. They took 14 days to make the repairs. No communication with the service advisor. He was always unavailable & did not return calls department. They took 14 days to make the repairs. No communication with the service advisor. He was always unavailable & did not return calls More

Amazing Service. Quick and reliable service. Good communication through out the process. Very happy with service Quick and reliable service. Good communication through out the process. Very happy with service More

Amie is awesome! The process was very easy! Customer service is great! Would recommend this dealership. My next purchase will be with Amie!! The process was very easy! Customer service is great! Would recommend this dealership. My next purchase will be with Amie!! More

Scheduling car maintainer was easy along with a next day service. The Big Star Advantagecare program came in handy. The service manager was courteous and got the requested care done despite being short staf service. The Big Star Advantagecare program came in handy. The service manager was courteous and got the requested care done despite being short staffed. More

Service Advisor was excellent in making sure all repairs were completed and informed as always. were completed and informed as always. More