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946 Reviews of Big Star Cadillac - Service Center
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May 04, 2015
Above and Beyond I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyo I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyond to keep me happy. Always had a smile on her face and went out of her way to make me feel at home. Lisa handles herself professionally and courteously at all times, even when communicating through email. Thank you Lisa for an unforgettable experience. More
by Peter Flores
Employees Worked With
Lisa Bridges, Jeff Dach, zzJimmy zzMauricio
January 26, 2015
Awesome Customer Service! George was AWESOME helping me to understand how to set up my SRX! He took the time to assist me in understanding how the touch screen worked and all George was AWESOME helping me to understand how to set up my SRX! He took the time to assist me in understanding how the touch screen worked and all the necessary settings I needed NOW! His personal attention was truly exceptional & I appreciate that! More
by kajnqt
Employees Worked With
zzGeorge zzClark
June 07, 2014
Recall & oil change Justin was great & very helpful dealing w him in service on June 5,2014. Honestly dealt with many 3 others at the service desk was friendly & helpful Justin was great & very helpful dealing w him in service on June 5,2014. Honestly dealt with many 3 others at the service desk was friendly & helpful to me. Was greeted when I pull into garage promptly by a very friendly lady. Was given loaner car immediately We have very please with everyone at RC since we bought the car on Jan. 10,2014. 1st class dealershilp Thanks!!! Kathy Lyon More
by Katlyon10
Employees Worked With
Justin service & 3 others
May 12, 2014
Wonderful Experience Took my 2012 SRX in for regular service, oil change and tire rotation. Happen to see Stuart Saragoza , I had been in a accident at work, car drove th Took my 2012 SRX in for regular service, oil change and tire rotation. Happen to see Stuart Saragoza , I had been in a accident at work, car drove through a brick wall and hit me. Had neck fusion surgery, and will have rotator cuff when this heals. Told Stuart in the next couple of yrs want to trade my car for a white SRX with beige interior. Told him not in a hurry, next thing I know I meet Derick Kleinschmidt, who has a SRX to show me/ Took a test drive (really liked it). The greatest thing was the blind side warning. I can't turn my head. He was very knowlegdable and pointed out numerous great features. There was no pressure just value, he ask what were the items I must have. He worked the numbers and made a offer I couldn't let go. He set up my blue tooth. totally explained the CUE and how all the extras worked. He also called on Star and got my time added. I had just renewed. He must have spent over an hour with me, explaining all the goodies. We have received several notes from Derick thanking us and again letting us know if we have any questions please let him know. We Love, Love, Love our car, and the professional treatment we received. More
by zmangum
Employees Worked With
zzDerek zzKleinschmidt, zzStuart zzSaragoza
November 22, 2013
New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More
by raulguardiola
Employees Worked With
Stan, zzJimmy zzMauricio, zzAlex zzDuron, zzGeorge zzClark, zzIzzy zzCastillo
November 17, 2011
Service Advisor Alvis Young (#241) is a true professional. He always makes my wife and I feel welcome and has our trust and confidence that our 2007 H2 is in good hands. He consistently goes a professional. He always makes my wife and I feel welcome and has our trust and confidence that our 2007 H2 is in good hands. He consistently goes above and beyond to ensure fast, reliable service with a smile. He goes the extra mile to ensure all our questions are answered. Alvis is one of kind and we truly appreciate the service he provides. Thank you, Alvis! My wife and I will continue to use Ron Carter Cadillac in Friendswood to service our 2007 H2. We drive past numerous service providers to get to Ron Carter Cadillac, but nothing compares to the service we get every time we visit. Service Advisor Alvis Young is the best! More
by ogbry221
Employees Worked With
Alvis Young
