958 Reviews of Big Star Cadillac - Service Center
Great customer service. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. More
I would not buy an air filter from this dealer in the future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I made the appointment. I arrive at the appointment 15 minutes early and go into the service area. All the service managers just ignored me for about 5 minutes. Finally, one ask if I need help. After asking me some questions about the vehicle they tell me to have a seat it will take about 4 hours to complete. About 30 minutes later another service manager came and told me that they "ran out of the parts" that are needed for my repair and I would have to call back to make another appointment! No suggestion of when they could get me in and no attempt to make another appointment that day! More
LeAnn, Jeff and Isaac were extremely professional and ensured the necessary recall software upgrade was performed as required. They made everything very convenient and all service was performed ahead of ensured the necessary recall software upgrade was performed as required. They made everything very convenient and all service was performed ahead of schedule. More
Everyone was nice and friendly and eager to help. You don’t find that often in other places. I would definitely go back and refer to others. You don’t find that often in other places. I would definitely go back and refer to others. More