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Big Star Cadillac - Service Center

Friendswood, TX

4.7
958 Reviews

958 Reviews of Big Star Cadillac - Service Center

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August 25, 2022

Great customer service. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. More

by Vsalmon71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman
Aug 26, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

August 12, 2022

Great customer service and worked on our Cadillac fast. Everything perfect! We are very happy with the service More

by Nell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzIsaac zzGarza
Aug 16, 2022 -

Big Star Cadillac responded

Thank you, Nell!

August 11, 2022

Great Follow Up, Attentiveness and Hospitality was great and substantial. Listened to what I needed done and was quick about it. More

by L.Sosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Aug 12, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

August 06, 2022

Bobby Miller took very good care of me and the service was much faster than I expected More

by Dballard6431
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby miller
Aug 11, 2022 -

Big Star Cadillac responded

Thank you, we appreciate you!

July 24, 2022

I would not buy an air filter from this dealer in the future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I More

by lonziehelms
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
zzBritney zzNorman
Jul 25, 2022 -

Big Star Cadillac responded

lonziehelms, Thank you for your feedback and your business. Providing 5-star service is one of our top priorities for each customer. I apologize that you feel your experience did not 100% align with that. Allow me to become personally involved so that we might have the opportunity to restore your trust in us. Please contact me directly. Jason Wilson, Service Manager, jwilson1@bigstarcadillac.com

Jul 25, 2022 -

lonziehelms responded

I appreciate you responding to the review. It would have been great if someone would have contacted me after I waited 2 months for an appointment only to be told we don’t have the part. I forgot to ad in the first review. The service department “ran out” of the part the day before. So someone could have contacted me so o didn’t have to drive out to the dealership only to be told I couldn’t be helped.

July 22, 2022

Was courteous, was on time, let me know if there were any other problems found. More

by Clim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby in service department , zzBritney zzNorman
Jul 28, 2022 -

Big Star Cadillac responded

Thank you, Clim!

July 07, 2022

My service advisor (Jeff) always makes sure I have good service. Always pleasant, courteous. and gets things done in a timely matter. More

by Cassie
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Jul 12, 2022 -

Big Star Cadillac responded

Thank you, Cassie!

July 05, 2022

LeAnn, Jeff and Isaac were extremely professional and ensured the necessary recall software upgrade was performed as required. They made everything very convenient and all service was performed ahead of More

by gpsherrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeAnn, Jeff, Isaac
Jul 28, 2022 -

Big Star Cadillac responded

Thank you so much!

July 04, 2022

Everyone was nice and friendly and eager to help. You don’t find that often in other places. I would definitely go back and refer to others. More

by Fchinojosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman
Jul 28, 2022 -

Big Star Cadillac responded

Thank you for sharing your kind words!

July 02, 2022

Good…! !!! They need to vacuum in side the car ….!! Long wait for loaner cars, that’s not good More

by Alyssavuong2018
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
Aug 16, 2022 -

Big Star Cadillac responded

Thank you for your feedback! We recently made changes on our vehicle detailing team and you should expect to see better results moving forward.

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