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Big Star Cadillac - Service Center

Friendswood, TX

4.7
929 Reviews

929 Reviews of Big Star Cadillac - Service Center

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June 15, 2016

No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm More

by lastcaddyever
Customer Service
Recommend Dealer
No
Employees Worked With
None
June 22, 2015

AMAZING First of all i want to say how everyone was just friendly and nice i really appreciated the way they treated us. We went just to ask a few question ab More

by acardenasm90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Shurafa
Aug 03, 2015 -

Big Star Cadillac responded

Thank you for your comments and for sharing your recent vehicle shopping experience with us. We sincerely appreciate you choosing to stop by our showroom and we could not be happier to hear you were able to find what you were looking for including exceptional customer service from Mo and the rest of the Ron Carter team. Congratulations on your new Cadillac. We know you'll be enjoying riding in luxury and comfort for many years to come and we look forward to providing you with more exceptional car shopping experiences the next time you're in the market. Until then, enjoy your new Cadillac and welcome to the Ron Carter Cadillac family.

June 01, 2015

Poor Service update ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely co More

by harleyflh1@gmail.com
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure
May 04, 2015

Above and Beyond I can't say enough good things about this dealership and the people who work there. I took my car in for service and Lisa Bridges went above and beyo More

by Peter Flores
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Bridges, Jeff Dach, zzJimmy zzMauricio
January 26, 2015

Awesome Customer Service! George was AWESOME helping me to understand how to set up my SRX! He took the time to assist me in understanding how the touch screen worked and all More

by kajnqt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzGeorge zzClark
June 07, 2014

Recall & oil change Justin was great & very helpful dealing w him in service on June 5,2014. Honestly dealt with many 3 others at the service desk was friendly & helpful More

by Katlyon10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin service & 3 others
May 12, 2014

Wonderful Experience Took my 2012 SRX in for regular service, oil change and tire rotation. Happen to see Stuart Saragoza , I had been in a accident at work, car drove th More

by zmangum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzDerek zzKleinschmidt, zzStuart zzSaragoza
November 22, 2013

New cadillac that had 5000 miles on it. Several issues with noise. One problem still exist.noise inside var not solved. Will continue assessment of problem. More

by raulguardiola
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan, zzJimmy zzMauricio, zzAlex zzDuron, zzGeorge zzClark, zzIzzy zzCastillo
November 17, 2011

Service Advisor Alvis Young (#241) is a true professional. He always makes my wife and I feel welcome and has our trust and confidence that our 2007 H2 is in good hands. He consistently goes a More

by ogbry221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvis Young
Mar 10, 2013 -

Big Star Cadillac responded

Thank you for your feedback and your service business, we really appreciate it!

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