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Big Star Cadillac - Service Center

Friendswood, TX

4.7
930 Reviews

930 Reviews of Big Star Cadillac - Service Center

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December 10, 2021

Hey I’m in getting my vehicle serviced . There doing a quick and amazing job . Dylan came and greeted me . He was the one who sold me my XT6 and now I’m thinking of buying a Escalade and now I’m Super exc More

by alemanj.2102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zzDiana zzOrendorff, zzDylan zzBasurto
December 07, 2021

Big star Cadillac is a very friendly dealership. The staff are always very helpful and knowledgeable. Bobby in-service make sure that every appointment is on time and that everything works out correctly More

by Vicki_mancil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Miller, zzDiana zzOrendorff, zzDylan zzBasurto
November 04, 2021

Wow if customer service factors into your process of patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It se More

by Honda2.0T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service and call center .. no call backs , zzBritney zzNorman
Nov 05, 2021 -

Big Star Cadillac responded

Honda2.0T, Thank you for the review. Your feedback and your business are valued. Here at Big Star Cadillac, we put a high priority on being trustworthy and responsive in all we do so I am sorry if that was not apparent during your visit with us. If you would like to talk about this issue further, please feel free to contact me directly. Thank you! General Manager Joe Mayhew jmayhew@kengarff.com

August 07, 2021

Efficient, courteous staff. The option to make an appointment for vehicle service needs is a huge convenience. More

by jrunner5856
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Big Star Cadillac responded

Thank you for you business, we are honored.

July 14, 2021

Bobby Miller is the best service manager. He is the reason I have bought 7 Cadillacs! I have 2 son in laws in car business and Bobby Miller is the main reason I buy Cadillac! More

by lindeerambeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Miller 5 star!
May 14, 2021

He was very professional, not pushy at all and extremely patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKeaton zzGray
April 14, 2021

Keith makes sure all our needs are taken care of. I appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. More

by torres2055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2020

service department I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Too More

by kurtexan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dial
April 06, 2019

Everyone very professional and helpful Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican More

by Medenman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2018

GMs Response Not The Truth To Pierce at Ron Carter Cadillac. Your response to our problem stated on our SRX is not truthful. Your service dept. repaired a specific problem we br More

by Consumer
Recommend Dealer
No
Employees Worked With
Feb 07, 2018 -

Big Star Cadillac responded

Thank you for your review and your business. In regards to your subsequent issue it is not related to the original symptoms described, repair that was made or parts replaced. Therefore it is a separate concern subject to additional cost for that repair. If you would like to discuss further, please contact our Service Manager, Jeff Dach at 281.283.7101.

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