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Big Star Cadillac - Service Center

Friendswood, TX

4.7
930 Reviews
Call Service Center (281) 819-4641

930 Reviews of Big Star Cadillac - Service Center

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July 03, 2023

There was a mishap while my car was at the dealership and both Bobby and the service manager made it right immediately. More

by FELICAGARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson
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Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jason and his tram was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 02, 2023

My experience with Bobby is always perfect, courteous, nice, and on time I would go to him anytime I wouldn’t want to change my service guy Bobby More

by JEFF.POSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Jeff! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 02, 2023

Great customer service! Bobby is awesome! Bobby has a warm spirt; always friendly, nice, and has lots of patience. It's always a joy and a pleasure working with him. He list More

by Tinker6280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

Bobby always takes great care of us always! He is the BEST…we have used him a long time through 3 vehicles More

by Cadillac Shelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

This is my 3rd purchase with them. Always a wonderful experience. Eddie is the best salesman. More

by MELLANIEWALTON1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzEddie zzLechuga
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Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Melanie! We are delighted that Eddie and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

The dealership got me in the next day and took care of my car for service. Great job. Thanks More

by AMRAFIQ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 01, 2023

The dealership is great as always. Very friendly and knowledgeable about the Cadillacs they sell. Will definitely continue coming back More

by jimmyyarbrough1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daisy Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Jimmy! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 13, 2023

Great overall service . Dealer got me in without appointment and met all of my needs More

by Mikewilli22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Apr 13, 2023 -

Mikewilli22 responded

I had a great experience at Big Star Cadillac for service. It was a 10/10ish everything. I will always take my vehicle there. My Service guy Jeff Dial was first class and meet all my needs. Thanks Big Star!!!

March 29, 2023

Jeff was outstanding! !!! Thank you!!!! He was extremely professional and one of the best men I ever dealt with for business! More

by aisenmann
Recommend Dealer
Yes
Employees Worked With
Jeff Dial
Report | Print
Mar 30, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Mar 30, 2023 -

aisenmann responded

Thank you!!

Apr 01, 2023 -

aisenmann responded

Jeff was outstanding and extremely professional!! Thank you!

March 18, 2023

Ever since Big Star bought from Ron Carter, service is not as it used to be. More

by LoisP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJeff zzDial
Report | Print
Mar 20, 2023 -

Big Star Cadillac responded

Lois, Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

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