Big Star Cadillac - Service Center

Every time I take my escalade for something I end up having new issue, service technician needs better training. having new issue, service technician needs better training. More

The person working on my car stole my emergency money that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his m that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his manager later that day, I never received a call back, so I took the liberty and called back myself, supposedly he was going to look in to it. It’s been weeks and I haven’t received a call back or anything of that matter. My tire locks were in my glove compartment, so there was no reason to go through my center consul and look into a coin pouch that was ZIPPED and hidden at the bottom. It’s crazy how you take your car in for a service that you initially pay for in contract, just so they can steal from you & have no one reach out to fix it. Absolutely absurd. More

They're professional, friendly, and provide quick service. They can always answer your questions, even if they need to get back with you. service. They can always answer your questions, even if they need to get back with you. More

Bobby takes great care of my car! He keeps me informed and when I need a ride home he sets up my transportation. All in all great customer service! He keeps me informed and when I need a ride home he sets up my transportation. All in all great customer service! More

Service was prompt, accurate and courteous. The Alto ride-share service is a huge plus for dropping off your car. The Alto ride-share service is a huge plus for dropping off your car. More

Mr. Miller always takes excellent care of my car. I appreciate his integrity. I always feel well taken care of when he services my car. appreciate his integrity. I always feel well taken care of when he services my car. More

Ainsley is amazing at what she does and provided us with excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She trul excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She truly is a superstar. More

I had to bring my car in for replacement parts and service was fast/great. service was fast/great. More

Everyone has a great and positive attitude, I’m so glad I chose this dealership even with the transition. chose this dealership even with the transition. More