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Big Star Cadillac - Service Center

Friendswood, TX

4.7
930 Reviews
Call Service Center (281) 819-4641

930 Reviews of Big Star Cadillac - Service Center

Sort by
July 28, 2023

Excellent service and very professional! They pay attention to detail and are customer oriented. Thumbs up!! More

by ugomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Jul 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 27, 2023

Always pleasant experience. Bobby Miller is best service rep i have ever had pleasure of working with More

by CHARRY2198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Bobby provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 27, 2023

Buying the car was great! Now that we are having problems with it no one wants to help me out. More

by ABENNETT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Big Star Cadillac responded

Thank you for your review. We are happy to hear that you enjoyed your sales experience with us but also saddened that you feel you have not received a 5-Star Experience since. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

July 26, 2023

Big Star Cadillac truly appreciates its customers and make an effort to help get you in/out as efficiently as possible. More

by RWINIECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 26, 2023

Subpar from other dealers, horrible service not following back with customers for updates, left my vehicle untouched for days. More

by PGOMEZC85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Big Star Cadillac responded

Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 26, 2023

The service was great and Karah was very helpful and give me all the information I needed. More

by ronalddavison2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
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Jul 26, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 24, 2023

Always helpful and very qualified, informative individuals who are employed there. I wholeheartedly recommend them to everyone. More

by MALMON3531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 24, 2023

Great job at meeting our needs and getting our car done in a timely manner Thank you for the hospitality. More

by JONESNBA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 24, 2023

Wonderful service! Was able to accommodate me at the last minute. Stayed late until the work was completed! Researched prices and Big Star’s prices were highly competit More

by TRACY.ROSS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Big Star Cadillac responded

Thank you, Tracy! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 23, 2023

Ainsley was great! She stayed in contact with me & answered all my questions. She made the process easy. More

by jeanniebell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever washed my car, did a fantastic job
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Jul 24, 2023 -

Big Star Cadillac responded

Hi Jeanniei! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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