Big Star Cadillac - Service Center

I have nothing but great praise for the service department and this dealership my experience here every time is beyond my expectations. The service continues to get better each and every time and i department and this dealership my experience here every time is beyond my expectations. The service continues to get better each and every time and it doesn't go unnoticed. More

Muy buen servicio, y muy amable el Sr. Lee, servicio muy rápido, y el carro muy bien lavado, lo recomiendo un 100% Lee, servicio muy rápido, y el carro muy bien lavado, lo recomiendo un 100% More

Great Customer service. Jose was very professional and polite. He met my concerns. He was family friendly and that is the most important thing. Make people feel you real Jose was very professional and polite. He met my concerns. He was family friendly and that is the most important thing. Make people feel you really want to help and get the job done efficiently. I would call on you guys in future and hope to get Jose if not some one that he has trained .Thank you More

It definitely was a long day. I got there at 10:30 in the morning and didn’t leave until after 5:00pm. But Jose was so nice and didn’t want to take up more time to wash my car. I got there at 10:30 in the morning and didn’t leave until after 5:00pm. But Jose was so nice and didn’t want to take up more time to wash my car. He put gas in my car and also said I could come back and get my car detailed for free. Plus he would give me a car to drive while they are detailing my car, Jose said that it would take a few hours to get this done. It was a long day, but Jose was very apologetic about how long it took. More

I have always used Bug Star Cadillac because of the great service and personal care of my service advisor Bobby Miller! Bobby takes care of our cars as if they were his own and considers all of the optio service and personal care of my service advisor Bobby Miller! Bobby takes care of our cars as if they were his own and considers all of the options for our type of driving and use. I’ll be back for sure. More

Bobby is so very nice and catering he knew what I needed and how long it was going to take to repair the problem and how long it was going to take to repair the problem More

I think my experience so far is great and I appreciate all the help I’ve been given on taking care of my Cadillac all the help I’ve been given on taking care of my Cadillac More

Mario sold us a car over a year ago and he has continued to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he to be a great help. We recently dropped our car off for service and they wouldn’t call me back after leaving two messages but when he got to work, he had them call me and got me a loaner car since service didn’t have any left. He knows what customer service is and goes above and beyond and I greatly appreciate him! More

I made appointment. Politely greeted when I drove up. Confirmed service to be performed. Service completed ahead of schedule. Politely thanked me for the visit and hande Politely greeted when I drove up. Confirmed service to be performed. Service completed ahead of schedule. Politely thanked me for the visit and handed me the keys to my car. Efficient & friendly. Well done. More

Tech failed to tighten the lugs on my back passenger tire almost causing me to wreck on the freeway. Unacceptable for the dealership to miss something that simple. almost causing me to wreck on the freeway. Unacceptable for the dealership to miss something that simple. More