Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
961 Reviews of Big Star Cadillac - Service Center
Sort by
September 16, 2023
Very friendly and knowledgeable staff, always willing to help. Clean dealership and always stocked with bottled water help. Clean dealership and always stocked with bottled water More
by MACAMPOS72
Verified CustomerEmployees Worked With
September 16, 2023
I've been asking everybody about my points how many points do I have to purchase something from Cadillac I'm asking everybody and no one seems to give me an answer do I have points or not points do I have to purchase something from Cadillac I'm asking everybody and no one seems to give me an answer do I have points or not More
by TALBERTMARCUS1975
Employees Worked With
September 16, 2023
Went in for an oil change and inspection and traded for a new car.. Yeah new car.. Yeah More
by VWLACKEY
Employees Worked With
September 16, 2023
Lisa Velasco is the reason I purchased from Big Star. ..her professionalism..kindness..knowledge of the cadillac...I came for car service..But she was right there to guide me if need be..My husband was ve ..her professionalism..kindness..knowledge of the cadillac...I came for car service..But she was right there to guide me if need be..My husband was very impressed with Lisa's awards...and her knowledge of the cadillac that I purshased. More
by PROPHDEROLAND
Employees Worked With
Other Employees :
Lisa Velasco, zzJason zzWilson, zzKarah zzGonzales
September 15, 2023
I was able to schedule my service needs online. It was my first time getting my car serviced here and I was pleased overall. It was my first time getting my car serviced here and I was pleased overall. More
by martinma
September 15, 2023
Mr. Bobby is the best serviceman I’ve every encountered & I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car use while my vehicle was in the shop for over a week!! Truly helped since I work full time! Thanks Mr. Bobby!! More
by LoisP
September 14, 2023
He is professional, polite and helpful. He understands my needs. Waiting room was clean and not enough of goodies He understands my needs. Waiting room was clean and not enough of goodies More
by PATHOLLINS
Employees Worked With
September 13, 2023
Ainsley was able to get me in and out quickly for a new tire. She is always very pleasant to work with tire. She is always very pleasant to work with More
by STARLANICCUM94
Employees Worked With
September 13, 2023
Got my oil change done very quickly! Jose was great and very helpful. Would 100% recommend this service department. Work with Jose! Jose was great and very helpful. Would 100% recommend this service department. Work with Jose! More
by matthew.morris.corp
Employees Worked With
September 13, 2023
Service Advisor Kara Gonzales Gets a 5 Star Rating from me for the service of my Cadillac. She got my keys and told me they would have my car serviced as soon as possible (I had a 10:45am appointment). She me for the service of my Cadillac. She got my keys and told me they would have my car serviced as soon as possible (I had a 10:45am appointment). She came to waiting room to get me when my car was ready. I paid & Kara escorted me to the car (I use a walking cane). When I left the dealer, I felt so good with the excellent service experience I received. I give a 5 Star Rating. All my future service work will be done at Big Star Cadillac using my Service Advisor Kara Gonzales. More
by Gary
Employees Worked With
zzKarah zzGonzales
