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Big Star Cadillac - Service Center

Friendswood, TX

4.7
960 Reviews
Call Service Center (281) 819-4641

960 Reviews of Big Star Cadillac - Service Center

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September 22, 2023

Bobby is very professional and knowledgeable about my car's service and repair needs. I appreciate how thorough and detailed the work is handled, and I really appreciate the shuttle service when I need t More

by susan.eason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 22, 2023

The only thing is it took a long time for them to look at the car. More

by dewittjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

September 19, 2023

After 8 days of no return call for repair message was not emailed to him. I had to call his mobile phone More

by JANICEDOWNTIME
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

September 19, 2023

Always a pleasure working with Ainsley! She always keeps you updated either by text or email. Great customer service! More

by NIKKIGOINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 18, 2023

Everyone did a great job. I will definetly use them for all my future service work. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson, zzKarah zzGonzales
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Sep 18, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 18, 2023

Jeff Dial is my Service Advisor and does an excellent job every time in handling my services needs on both of our Cadillacs. Thanks! More

by RDHARRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Sep 18, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 18, 2023

The service department does a great job taking care of their clients and keeping you informed with your vehicle's progress. More

by system1tx
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
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Sep 18, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 18, 2023

Ainsley we enjoy working with her she always keeps you updated. Great customer service great personality love the fact I can email her or send her a text. More

by HIPWRRIFLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 18, 2023

Big Star Cadillac always does a great job with servicing my vehicle and Ainsley makes sure I stay updated on the status of my vehicle. More

by elizabethwestbrook1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 18, 2023

Advisor always take the time to explain work being done and provides me status while vehicle is being worked on. More

by OLSONRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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