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Big Star Cadillac - Service Center

Friendswood, TX

4.7
959 Reviews

959 Reviews of Big Star Cadillac - Service Center

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September 26, 2023

Ansley and big star Cadillac is the best. I would recommend to every one I know More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raven Rasberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
Sep 27, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 25, 2023

Nice office environment and Jeffery always provided answered my questions in details and great help in each service. More

by JD_ZHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 26, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 25, 2023

I am very pleased with every visit and service that I have had there. Jeffery in the service center is awesome. I hope to work with him on every visit. More

by TLK199911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 26, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 24, 2023

great service! would recommend to others and family. was very impressed with the attention to detail. More

by johnmedina58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 22, 2023

Not satisfied never return a call after called several times and leave a messages to Kara Gonzalez More

by TJBROWN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJason zzWilson, zzKarah zzGonzales
Sep 22, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 22, 2023

Karah was great at intake and keeping me up to date on the status of my vehicle! More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Sep 22, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 22, 2023

I just didn't like one of my encounter with you guys. when I only had a screw loose and price i had to pay. This last visited went real smooth.karah was very helpful and friendly More

by CYNTHIAHARMON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial, zzKarah zzGonzales
Sep 24, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 22, 2023

hello,it was nice taking my car to your dealership excellent job done ,I give special thanks to Mr. Jeffrey Dial in taking care of me from start to finish.He did an excellent superb job!!! .My thanks More

by DAVIDTAMAYO709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 22, 2023 -

Big Star Cadillac responded

We are humbled by your kind words.

September 22, 2023

This dealership did a great job keeping Bobby Miller. He’s the best person in the service department. He’s very courteous, respectful and very professional. He is the only person I want to deal with in t More

by LENDA.FOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2023

Bobby is very professional and knowledgeable about my car's service and repair needs. I appreciate how thorough and detailed the work is handled, and I really appreciate the shuttle service when I need t More

by susan.eason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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