Back

Big Star Cadillac - Service Center

Friendswood, TX

4.7
947 Reviews

947 Reviews of Big Star Cadillac - Service Center

Sort by
October 30, 2024

Isaiah consistently provides outstanding service! He addresses all my questions and concerns about my Cadillac Lyriq with thoroughness and expertise. I truly appreciate his dedication and support. Th More

by PRINCESSA BALDERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 29, 2024

Always have good service and the associates always take care of my car request. Good!!! More

by demi_harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 29, 2024

He was awesome. He took care of me. The second I walked in. I don’t think I was in there 10 seconds before he asked if he could help me he got me in and out of there More

by BENICIOLANE1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 28, 2024

I have found that Big Star Cadillac have very knowledgable people working for them including Bobby Miller (service rep). More

by EBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 27, 2024

Great experience at Big Star. Mr Bobby gave great service. Always keep me updated on everything More

by SHORTSLESLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

Albert took great care of me. He was friendly and professional. He explained the process and kept me updated. More

by DEIDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

professional, courteous, knowledgeable, helpful. Very comfortable, waiting area and very accommodating to our needs. Greatly appreciated. More

by drmarklaurents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

Vehicle service great and timely! Customer service agents need some customer service training no concept. More

by coniperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

October 25, 2024

Ansley is always great. She takes care of me every time. she goes above and beyond for your service. More

by charity.perry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 25, 2024

Great service as always…. .thank you Big Star Cadillac! Mr. Ramirez thanks for being a great service advisor. Appreciate your thoroughness! More

by aedwardsmclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

...
6
...