Big Star Cadillac - Service Center

Jeff Dial took very good care of me and my vehicle for service. He kept informed of the latest recall(s) and a coolant leak that the technician discovered, during my service and inspection. service. He kept informed of the latest recall(s) and a coolant leak that the technician discovered, during my service and inspection. More

Bobby has been my service rep for years. When I walk in, he knows exactly what I'm there for and about how long I should plan on being there. He quickly finds transportation for me if I ne When I walk in, he knows exactly what I'm there for and about how long I should plan on being there. He quickly finds transportation for me if I need it and keeps me updated on my vehicle. I plan my service visits for when I know Bobby will be there. Excellent Rep! More

Very professional and courteous customer service. my service technician is very thorough and keeps me updated. my service technician is very thorough and keeps me updated. More

Service is always friendly and customer-oriented. Jeff did a great job. He is always available to answer and explain questions about the service I am having done on my car. Thanks for your patience a Jeff did a great job. He is always available to answer and explain questions about the service I am having done on my car. Thanks for your patience and help! More

My salesman was amazing. I am happy with my new caddie. Thank you Big Star! I am happy with my new caddie. Thank you Big Star! More

Ainsley always provides great customer service and a professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintena professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintenance. More

Service is always nice, informative, and does a great job with my car. On time. with my car. On time. More

Thanks Karah - you give me hope that General Motors can win over customers with their customer service. win over customers with their customer service. More

hard to get status on a repair. Our XT4 needs a part (on backorder) and I've left 3 messages with no return call. One a previous service appt, a new part was installed but it was Our XT4 needs a part (on backorder) and I've left 3 messages with no return call. One a previous service appt, a new part was installed but it was defective. Tech did not check to see if repair worked. More

Wonderful experience. Mark Mauricio was great and sold me exactly what I wanted. Traded in my Lexus and will forever buy a Cadillac. God permitting Mark Mauricio was great and sold me exactly what I wanted. Traded in my Lexus and will forever buy a Cadillac. God permitting More