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Big Star Cadillac - Service Center

Friendswood, TX

4.7
959 Reviews
Call Service Center (281) 819-4641

959 Reviews of Big Star Cadillac - Service Center

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October 10, 2023

The service done on my vehicle worked out great! Thanks Big Star Cadillac for your great service. More

by MCNIELJARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 10, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 10, 2023

I really love the service of Jeffrey, he makes me feel welcome and his help is the best, thank you Jeffrey More

by MARTINEZMELVIN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 10, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 09, 2023

Jose my service rep excellent customer service. Pleasure to work with, very sasified customer. Highly recommend More

by Neilani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raven Rasberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 09, 2023

Ainsley did a great job as always. Got me in and out in a efficient time period. And was easy to work with. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 09, 2023

I always receive professional, courteous, and through service from everyone. Thank you for the support. More

by MJ5413AV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 09, 2023

the service department misleads and dont care how customer feels about after services..wont come back More

by ALIARSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

October 08, 2023

Jose was extremely helpful with our repairs and kept us informed throughout the whole process. More

by Carl Mullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 08, 2023

Love the care I get for my car and the way I am kept informed of the repair progress. Always able to call Ainsley to get my appointments and repairs quickly! More

by BSJACKS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 08, 2023

Always treated well. Facilities are nice and clean. Great waiting area. Jeff Dial always does an excellent job for us on our cars.👍 More

by RDHARRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 07, 2023

This dealership has provided great service over the last four years without anyone high pressure sales pitch More

by JJACKSON31143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 09, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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