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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,110 Reviews

1,110 Reviews of Big Star Cadillac - Service Center

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December 05, 2023

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
Dec 05, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 03, 2023

Everything was great. My vehicle is running well. Was glad l had the warranty.Thanks More

by KGAMBLE4691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Dec 04, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 03, 2023

Needs to have more representatives out in the field . To assist those that are out there looking for purchasing a car More

by BORICUA9608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

December 03, 2023

The service experience was filled with attitude and was hard to contact. I was asked to go on Amazon and order a part for my vehicle. Unprofessional More

by cwsmith5065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Cadillac responded

Thank you for your review. We value your feedback and apologize for providing you with anything less than a 5-star experience. So that I may better address what transpired, please reach out to me directly with your best contact information at mpierce@bigstarcadaillac.com. Mike Pierce, General Manager.

December 02, 2023

I have been very happy with the service done on my car each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items th More

by VICKIEBARKER60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 02, 2023

Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen More

by shannon6364
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 02, 2023

Always a good and pleasant experience. Customer service and the service. I really wish their were rentals available at short term service appointments. More

by SMMEADOWS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Dec 04, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2023

I know they are trying but I would really like my car back (2024 Lyriq) More

by MKHAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Cadillac responded

Thank you for your review. Please reach out me directly so that I can determine if there is anything that we do to expedite your vehicle service. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

December 01, 2023

Jose checked me in fast and my oil changed job was well done. My car was returned to me all clean also. Great job! More

by rnblerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 01, 2023

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Mascorro 5 stars, zzJeff zzDial, zzKarah zzGonzales, zzRaven zzRasberry
Dec 01, 2023 -

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

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