Big Star Cadillac - Service Center

The service department’s work on my vehicle was excellent. Karah was very pleasant, professional, and patient. My only criticisms would be: it took almost three weeks to get my vehicle out of the excellent. Karah was very pleasant, professional, and patient. My only criticisms would be: it took almost three weeks to get my vehicle out of the shop, it was very difficult to get any updates on my vehicle’s status, and the concierge service missed my original pickup date due to having an incorrect phone number. In the end, everything turned out very well. Thank you! More

Good, will return. Jeff was amazing with the time the car would ready. I enjoy the time there. Jeff was amazing with the time the car would ready. I enjoy the time there. More

Ashley is a great Service Representative. She does a highly exceptional job with her customers. She does a highly exceptional job with her customers. More

Jeff always provides white glove level of customer service! All my concerns are heard and handled! Making appointments is easy and am always provided a ride, a rental or a loaner vehicle. I Bought my service! All my concerns are heard and handled! Making appointments is easy and am always provided a ride, a rental or a loaner vehicle. I Bought my vehicle from Big Star and will continue all my services with them. More

Really nice experience, everything is really nice there and the personnel are very friendly 😀 😊. I really recommend this place. and the personnel are very friendly 😀 😊. I really recommend this place. More

Very quick and efficient. Enjoyed the very nice waiting room. Especially the free coffee and snacks. Enjoyed the very nice waiting room. Especially the free coffee and snacks. More

Ainsley, Was very professional, she was very knowledgeable and showed nothing but respect. Wish all customer representatives were like her. knowledgeable and showed nothing but respect. Wish all customer representatives were like her. More

I purchased a 2021 Cadillac Escalade from George. He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work a He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work and contacted big star Cadillac. It took about a month, but finally somebody came to my house to pick it up and take it to the shop to get it worked on. My vehicle sat for 1 week without being touched, Yall apologized and said that when somebody Is available to work on it y’all would call us. Now I’ve had the vehicle for over 3 months, and y’all have yet to work on the things that need working on. I payed top dollar for a vehicle therefor I expected top dollar customer service, so far that has not been the case. More

Jose did a great job working with me on my repairs. He arranged a rental car and kept me informed about my car. He arranged a rental car and kept me informed about my car. More

My review is based on lack of follow through after conversations with managers. Ainsley did a great job the last time I was in there, and my oil change seemed to go well. It has been the best service conversations with managers. Ainsley did a great job the last time I was in there, and my oil change seemed to go well. It has been the best service visit I have had there so far. Hopefully it will continue to improve. More