Big Star Cadillac - Service Center

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

Good dealership they made sure the car was in great condition for me befor leaving the lot condition for me befor leaving the lot More

Great service. Service representative stays on top of our Escalade service needs to keep us safe on the highway. Very appreciative of his service.. Service representative stays on top of our Escalade service needs to keep us safe on the highway. Very appreciative of his service.. More

To whom it may concern, I will not pull punches with this service experience survey. This was a Horrible service experience . This Oil change took 4 1/2 hours. The service was xxxx poor at best. The this service experience survey. This was a Horrible service experience . This Oil change took 4 1/2 hours. The service was xxxx poor at best. The car wash was horrible. Big bug splatters left all over the windshield and bumpers. The vehicle was not vacuumed. It was half-assed cleaned. I requested explanation of the cruise control system; as I have not been able to get it to work since purchasing the vehicle. I was informed that the front sensors were malfunctioning due to a collision. I informed the service person that this was a mistake as the vehicle had never been wrecked. She informed me that the misalignment must be caused from road vibrations. At that point I requested to speak to the store manager; as I was being charged for a service diagnostic visit. Thus, my visit went as follows: 1. 4 1/2 hours to get an oil change. 2. xxxx, Poor car wash 3. No vacuuming of vehicle 4. Vehicle cruise control inoperable at vehicle purchase and is inoperable currently. I WAS A RAVING FAN UPON THE VEHICLE’S PURCHASE FROM BIG STAR CADILLAC. NOW, I DEFINITELY WOULD NOT RECOMMEND BIG STAR CADILLAC DUE TO MY INTERACTION WITH THE VEHICLE SERVICE DEPARTMENT. Should management want a copy of the photos taken prior to my leaving the parking lot; I shall include my contact information. I plan on posting this review along with photos on YELP, GOOGLE and others webpages. Regards, Bret J. Glover 281-960-3626 More

Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service to availibility they took really good care of me. Great service More

The service was very prompt. I got everything I needed done quickly with no issues. I got everything I needed done quickly with no issues. More

Bobby Miller is very professional and knowledgeable in his job and has always been helpful with my questions about the car details. his job and has always been helpful with my questions about the car details. More

Bobby Miller has been my service provider for many years. Everything is always on time and on point. He is very attentive to my cars needs. With that said my car stays in perfect operating condition! Everything is always on time and on point. He is very attentive to my cars needs. With that said my car stays in perfect operating condition! More

Felt like the salesman that I delt with wasnt trying yo get one over on me he made sure I got what I was looking for get one over on me he made sure I got what I was looking for More

I have called repeatedly about an issue. I’ve had with my car over the last several months. When I first came in, it was to troubleshoot a transmission code. I was told that my vehicle neede I’ve had with my car over the last several months. When I first came in, it was to troubleshoot a transmission code. I was told that my vehicle needed a part (but was covered under warranty) and that currently those parts were on back order. That was months ago and every time I try to call to check on it. I am told that I have to wait for, whoever is handling my account or the manager to call me back. Currently, no one has called me back. In the mornings, when I go to start my car and shift into drive, the car revs and revs, and takes several moments to shift gears. When will this be resolved? More