Big Star Cadillac - Service Center

Waited 1 week called 5 times to get a hold my rep no call back. Had to call my sales person to get the service department to call me back. And after 1 week my escalde didn’t even make it into the shop and af back. Had to call my sales person to get the service department to call me back. And after 1 week my escalde didn’t even make it into the shop and after I told my advisor all my issues before picking up my car he said he ran a test to check for codes and there weren’t any. After I took my Caddilac to another dealer with in 10 mins he told me there are showing multiple codes off his device. More

My vehicle is still making the same noise as before. The Issue is not resolved. The Issue is not resolved. More

Always professional, always great customer service. Got me in and out with a short wait time. Got me in and out with a short wait time. More

I recently had the pleasure of taking my Escalade to Big Start Cadillac for service, and I cannot express how impressed I am with the exceptional customer service provided by Bobby Miller. Bobby's dedicatio Start Cadillac for service, and I cannot express how impressed I am with the exceptional customer service provided by Bobby Miller. Bobby's dedication to ensuring a seamless and enjoyable experience is unparalleled. Bobby consistently goes above and beyond to make himself available to address any concerns or inquiries I may have. His attentiveness and professionalism have not only made me a loyal customer but have also prompted me to choose this particular location, despite it being farther from my home than other options. In addition to Bobby, I must also commend the outstanding service provided by Jose Teran and Britney Norman. Their professionalism, expertise, and friendly demeanor have contributed significantly to my overall positive experience at Big Start Cadillac. Together, Bobby Miller, Jose Teran, and Britney Norman are a team that embodies what outstanding customer service should be. They have not only earned my trust and loyalty as a satisfied customer but have also made me confident in referring their services to others seeking an exceptional automotive service experience. Thank you, Bobby, Jose, and Britney, for your outstanding dedication and exceptional service at Big Start Cadillac. You have made a lasting impression on me, and I look forward to continuing to entrust my vehicle's care to your capable hands in the future More

Good experience and service by the dealership service department and my service advisor Ainsley Roark. Thanks for the good work. department and my service advisor Ainsley Roark. Thanks for the good work. More

I had such a great experience and Karah was super helpful and amazing. I will be coming back. and amazing. I will be coming back. More

Mrs.Angelika was really sweet and helpful we loved having her show us exactly what we wanted ! her show us exactly what we wanted ! More

Ainsley was amazing. I am more than satisfied with the work done to my vehicle. I am more than satisfied with the work done to my vehicle. More

Ainsley was awesome! She provided updates as much as she could and made the process really fast and easy for me. She provided updates as much as she could and made the process really fast and easy for me. More

Great customer service. The service used for drop offs was amazing. I did not have to wait long for my car. The service used for drop offs was amazing. I did not have to wait long for my car. More