Big Star Cadillac - Service Center

Every step of my experience here has been negative outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. My saleswoman was impatient, high pressure and off putting. I’m a mother to special needs children and my own mother with Alzheimer’s. My time is more than a little precious. Every second I’ve wasted at your dealership has infuriated me to the point that I’ve already traded in my car purchase and gone back to Mercedes, where I’m actually treated with respect of my time I and everyone deserves. I’ll never buy another Cadillac again. More

Very disappointed in this dealership, wasn't informed about my vehicle until almost closing, when I had to call and reach out them. When I got my vehicle back, the parts were still not fixed correctly an about my vehicle until almost closing, when I had to call and reach out them. When I got my vehicle back, the parts were still not fixed correctly and I noticed additional scratches to my car. More

Mr Bobby took good care of my car and he was very kind to me and my wife had a fuel pump problem and now it's fixed me and my wife had a fuel pump problem and now it's fixed More

Ainsley is very helpful. Great customer service, she helps you in whatever it is that you are needing Great customer service, she helps you in whatever it is that you are needing More

Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. Everything was excellent. More

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

The service experience was filled with attitude and was hard to contact. I was asked to go on Amazon and order a part for my vehicle. Unprofessional hard to contact. I was asked to go on Amazon and order a part for my vehicle. Unprofessional More

Everything was great. My vehicle is running well. Was glad l had the warranty.Thanks My vehicle is running well. Was glad l had the warranty.Thanks More

Needs to have more representatives out in the field . To assist those that are out there looking for purchasing a car To assist those that are out there looking for purchasing a car More

Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More