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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,086 Reviews
Call Service Center (281) 819-4641

1,086 Reviews of Big Star Cadillac - Service Center

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December 23, 2023

Service is always top tier 10out of 10. Thank you so much for your service More

by irvchichi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 18, 2023

Ainsley was very helpful and supportive since the beginning. I am so happy and pleased with the service. Will continue to bring my car here. Thank you! More

by lisvaniadelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 18, 2023

Karah was not my service advisor, Jose was. Great customer service provided by Jose. He kept me informed on my car service. More

by WNSEGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAmie zzGulli
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Dec 20, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 15, 2023

Jose was excellent. The concierge was exception. Awesome vehicle loner. Wife was pleased. So I’m happy. Thank you again! Gary M More

by Fastbreakusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 15, 2023

Great service and glad Lisa was able to help us in every way possible to get our dream car More

by ValenciaRyan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Dec 15, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 15, 2023

Ainsley always take care of my concerns and deliver a good service plus great quality More

by CHAPARAUL.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 14, 2023

Great selection of available models. Poor directions between dealerships. Comfortable chairs on the waiting room. More

by FLNEWMAN44
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We would be interested to learn a little more and will be sending you a private message. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

December 13, 2023

Tires were not rotated/car was not washed. Even though both are apart of oilchange More

by SPENCERJRC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Please reply to vtrevinojr@bigstarcadillac.com with your best contact information. I would like to learn more and have the opportunity to make it right. Vennie Trevino, Service Director

December 11, 2023

Customer satisfaction is first and foremost the number one concern. The customer service is the main concern. More

by YHTHOMAS2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Dec 11, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 11, 2023

GREAT SERVICE EXCELLENT TURN AROUND ON SERVICE FOR MY CAR FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD More

by ALLENJACKSON003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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