Big Star Cadillac - Service Center

When I first purchased my vehicle it seemed the dealership was eager to take care of whatever my car needed. Now… 40K miles later, I am lucky to get a call back two or three days later. That is, IF dealership was eager to take care of whatever my car needed. Now… 40K miles later, I am lucky to get a call back two or three days later. That is, IF I do get a call back. They obviously have made up their mind that I am not interested in purchasing another car from them. What they didn’t know is that I WAS. Given their outstanding performance when I first got my Escalade, was ready to purchase my next Cadillac vehicle from them. I’m glad they have shown their true colors. I definitely want another Cadillac, just NOT a from Big Star. More

Did work as on time and as agreed. Met and exceeded my expectations in quality and service. Met and exceeded my expectations in quality and service. More

The staff’s is kind and friendly . There are willing to help you with any problems you have There are willing to help you with any problems you have More

Ainsley is amazing she reply promptly great customer service, the entire service advisor team is helpful. service, the entire service advisor team is helpful. More

Ainsley was amazing to work with. She got me in for my appointment and on time, quick turn around process for a rental car, and was very detailed when it came to the overall process f She got me in for my appointment and on time, quick turn around process for a rental car, and was very detailed when it came to the overall process from start to finish. Thank you, Ainsley for showing up to work each day! More

Scheduling was easy and arrival at dealership was very adminicle.The service personal let you know approximately how long the service would be. Service personnel was eating breakfast .Need to improve on adminicle.The service personal let you know approximately how long the service would be. Service personnel was eating breakfast .Need to improve on identifying African American customers instead of assuming just because we are Black we are that customer. My previous visit gave me the wrong receipt and I didn't notice until I left the dealership. I returned the receipt 15 minutes later.It can happen but it was inconvenient. More

So I brought my car to the service department cuz he was making this noise and it's been over 3 weeks since the part has supposed to be an ordered and I still haven't got my car fixed and I'm riding around making this noise and it's been over 3 weeks since the part has supposed to be an ordered and I still haven't got my car fixed and I'm riding around with my car making a lot of noise that doesn't look good for a Cadillac Cadillac so I'm very unhappy right now More

Bobby Miller is the absolute best service advisor I have EVER had. A genuine customer oriented advisor who excels at customer satisfaction. EVER had. A genuine customer oriented advisor who excels at customer satisfaction. More

Quick work on the replacement of my windshield washer pump. The ride to and from my house by Alto was very good. The repair was completed the same day, and I was very pleased with that. My Escalade wa pump. The ride to and from my house by Alto was very good. The repair was completed the same day, and I was very pleased with that. My Escalade was washed and cleaned to perfection. This was a 5 Star experience. More

Customer service is excellent. Quick service, advised of warranty information and promotion on future services Quick service, advised of warranty information and promotion on future services More