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Big Star Cadillac - Service Center

Friendswood, TX

4.7
947 Reviews

947 Reviews of Big Star Cadillac - Service Center

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November 03, 2024

Fast service Very friendly personnel. Uber Driver as well. Same Day Service, Free car wash that’s a plus More

by SYLVIAAYALA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 03, 2024

Excellent service. Prompt and efficient service. Will keep coming back, you won my business. Thanks Ainsley More

by mikermunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

I needed two things repaired on my car. I asked the best day to bring it in. Unfortunately after the first thing was repaired, I was called and told I would need to bring it in another day More

by Keisha Lambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 02, 2024

Albert was very professional and honest Wait time wasn’t bad at all and waiting area was great. More

by SJ1000000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

Everything was amazing, the service, the communication, the loaner car, the speed in which I was helped!!! More

by JULIANAPALOMAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 02, 2024

these 2 guys I deal with when I go for service are the best Mr.daniel and Mr Isaiah I had a issue with my car right by the dealership I went in didn't have a appointment mr Daniel got me into a loaner car More

by Noble21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 01, 2024

I absolutely love working with Bobby Miller! He is amazing and takes care of all needs. He goes above and beyond for his customers. More

by Stowell_stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 01, 2024

BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 01, 2024

Deal was not done correctly and in a timely manner. My pay off of my trade in was paid a month later. I had to sign the paperwork for my wife which isn’t right either. More

by TYSTUBBE
Service Time
Recommend Dealer
No
Employees Worked With
Angela Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly should you have any other concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

October 31, 2024

Timely and complete service. Continue the good work. I have no problem returning for service. More

by TTCJH55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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