Big Star Cadillac - Service Center

Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More

I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More

Over the year since Big Star took over from Ron Carter Cadillac my service and sales has been excellent. Cadillac my service and sales has been excellent. More

Great service and quick. Ainsley is amazing and very responsive. Any time I need service I’ll be going to her Ainsley is amazing and very responsive. Any time I need service I’ll be going to her More

The fact that the dealership provides transportation to accommodate my needs while my car is getting service is a huge plus. accommodate my needs while my car is getting service is a huge plus. More

Fixed everything! And I even got a complimentary car wash! Thanks! Car is running great! And I even got a complimentary car wash! Thanks! Car is running great! More

Friendly and knowledgeable. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. More

Good customer service skills. He is focused on providing clear communication with the customer about their car service. He is focused on providing clear communication with the customer about their car service. More

She is great, very courteous and attentive. She makes me feel comfortable and confident about my vehicles maintenance She makes me feel comfortable and confident about my vehicles maintenance More

Big Star and Bobbie completed the work on time and very effeciently. I was pleased with the way I was kept in formed of the progress. effeciently. I was pleased with the way I was kept in formed of the progress. More