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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,083 Reviews

1,083 Reviews of Big Star Cadillac - Service Center

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February 19, 2024

Great customer service make you feel at home make sure you understand the details of your purchase More

by ernest.criswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulfiqar Choudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 18, 2024

Bobby is a very nice person. He always gets the job done when I come and he communicate with the customer very well. He is very thorough on explaining things about your vehicle. More

by WONNA41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 18, 2024

Jose was very help and explained my options for services. We will definitely schedule our follow up services with him. More

by tnmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 17, 2024

Daniel went above and beyond for me. I had a horrible experience with the service department in October and was going to take my business to another dealer. Daniel made sure that I was t More

by jim.p.vaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casandra Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our Daniel was able to provide an exceptional 5-Star experience for you and restore your trust in us. We are honored that you chose Big Star Cadillac!

February 17, 2024

Our 1st time buying from Big Star, our salesman Nate was exceptional, guiding us through our purchase . Will definitely recommend this dealership to others More

by LAYMANLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Gordon
Feb 19, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 15, 2024

I want to thank Karah Gonzales for her excellent service today. Her professionalism really made a difference. More

by Brian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Feb 15, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 11, 2024

very good service, Jose Teran was very helpful, I will recommend this dealership to my friends and family, More

by PVALEN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 10, 2024

I had a great experience with Big Star Cadillac, as always. Great customer service and communication. More

by ARORICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Feb 12, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 09, 2024

Very helpful and and good feed back on jo Joob Thanks again for your help More

by AFZANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzKarah zzGonzales
Feb 09, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

February 07, 2024

I purchased a used car and was sent with a loaner so that cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch up More

by JBLOODSWORTH1223
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lisa Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Lisa will be reaching out to you to review the details with you and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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