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Big Star Cadillac - Service Center

Friendswood, TX

4.7
958 Reviews

958 Reviews of Big Star Cadillac - Service Center

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November 24, 2023

The service was very prompt. I got everything I needed done quickly with no issues. More

by ERICA3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Nov 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 24, 2023

Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service More

by RANFARIAS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzKarah zzGonzales
Nov 28, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 20, 2023

Felt like the salesman that I delt with wasnt trying yo get one over on me he made sure I got what I was looking for More

by TWIGSMASONRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Nov 20, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 20, 2023

Bobby Miller has been my service provider for many years. Everything is always on time and on point. He is very attentive to my cars needs. With that said my car stays in perfect operating condition! More

by Colette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Big Star Cadillac responded

Thank you, Colette! We are delighted that our team was able to provide an exceptiona experience for you. Please send me a note on how we can earn 5-Star review on your next visit. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

November 20, 2023

Bobby Miller is very professional and knowledgeable in his job and has always been helpful with my questions about the car details. More

by JULIEDIPPEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptiona experience for you. Please send me a note on how we can earn 5-Star review on your next visit. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

November 16, 2023

I have called repeatedly about an issue. I’ve had with my car over the last several months. When I first came in, it was to troubleshoot a transmission code. I was told that my vehicle neede More

by CALHOUN.JULIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzKarah zzGonzales
Nov 16, 2023 -

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Meanwhile, please let me hear from you directly so we can get this taken care of for you. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

November 15, 2023

Casie was beyond helpful. She was great at explaining everything, and answering all of our questions. I am very impressed with her knowledge and customer service. 5 stars!!! More

by Leahriggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 15, 2023

Casie Shores went above and beyond to get our chipping paint repainted and Cadillac paid for half More

by Kim Domingue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 14, 2023

Very satisfied with the great customer service of the whole service departmebt. Was in and out quickly. More

by gonzalezx1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzKarah zzGonzales
Nov 14, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 13, 2023

I highly recommend Big Star Cadillac for your next purchase. Great experience al the way around. go see Philip Connor. He was excellent to work with. More

by JORDANPINCU
Recommend Dealer
Yes
Employees Worked With
Phillip Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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