Big Star Cadillac - Service Center

Needs to have more representatives out in the field . To assist those that are out there looking for purchasing a car To assist those that are out there looking for purchasing a car More

I have been very happy with the service done on my car each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items th each time I come in. Bobby Miller and Ainsley Roark were very courtesy and kept me updated on the work being done and gave me information on items that would need to be addressed at my convenience. More

Always a good and pleasant experience. Customer service and the service. I really wish their were rentals available at short term service appointments. Customer service and the service. I really wish their were rentals available at short term service appointments. More

I know they are trying but I would really like my car back (2024 Lyriq) back (2024 Lyriq) More

Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More

Jose checked me in fast and my oil changed job was well done. My car was returned to me all clean also. Great job! done. My car was returned to me all clean also. Great job! More

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

Good dealership they made sure the car was in great condition for me befor leaving the lot condition for me befor leaving the lot More

Great service. Service representative stays on top of our Escalade service needs to keep us safe on the highway. Very appreciative of his service.. Service representative stays on top of our Escalade service needs to keep us safe on the highway. Very appreciative of his service.. More

To whom it may concern, I will not pull punches with this service experience survey. This was a Horrible service experience . This Oil change took 4 1/2 hours. The service was xxxx poor at best. The this service experience survey. This was a Horrible service experience . This Oil change took 4 1/2 hours. The service was xxxx poor at best. The car wash was horrible. Big bug splatters left all over the windshield and bumpers. The vehicle was not vacuumed. It was half-assed cleaned. I requested explanation of the cruise control system; as I have not been able to get it to work since purchasing the vehicle. I was informed that the front sensors were malfunctioning due to a collision. I informed the service person that this was a mistake as the vehicle had never been wrecked. She informed me that the misalignment must be caused from road vibrations. At that point I requested to speak to the store manager; as I was being charged for a service diagnostic visit. Thus, my visit went as follows: 1. 4 1/2 hours to get an oil change. 2. xxxx, Poor car wash 3. No vacuuming of vehicle 4. Vehicle cruise control inoperable at vehicle purchase and is inoperable currently. I WAS A RAVING FAN UPON THE VEHICLE’S PURCHASE FROM BIG STAR CADILLAC. NOW, I DEFINITELY WOULD NOT RECOMMEND BIG STAR CADILLAC DUE TO MY INTERACTION WITH THE VEHICLE SERVICE DEPARTMENT. Should management want a copy of the photos taken prior to my leaving the parking lot; I shall include my contact information. I plan on posting this review along with photos on YELP, GOOGLE and others webpages. Regards, Bret J. Glover 281-960-3626 More