Big Star Cadillac - Service Center

I took my Escalade to Tom Peacock for the same issue twice. I knew their diagnoses was wrong. I drove two hours to y’all and got the right diagnoses and excellent service. So worth the drive! twice. I knew their diagnoses was wrong. I drove two hours to y’all and got the right diagnoses and excellent service. So worth the drive! More

Everyone was awesome and my wait time was satisfactory considering I didn’t have an appointment, considering I didn’t have an appointment, More

Albert was very helpful and made sure we got a loaner car. Thanks for a great visit and will see you next time. car. Thanks for a great visit and will see you next time. More

Great service. The staff is always nice and gets you in and out in a timely manner, The staff is always nice and gets you in and out in a timely manner, More

After having my vehicle for a month it was in the shop because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, I would like to mention how absolutely AMAZING Brian was with the concierge service. His quality customer service, calming demeanor, and assurance the service department was capable of properly serving and diagnosing my car was the only reason I returned my vehicle to Big Start for a second opportunity! More

The Service department addressed all issues, with the help of Ainsley. After a second follow up trip I was equally taken care of. help of Ainsley. After a second follow up trip I was equally taken care of. More

Ainsley did a great job as always. Love the new showroom and waiting room. Well done. Love the new showroom and waiting room. Well done. More

Jose Teran did a great job on helping us. The new/updated design to the dealership looks good as well. Thanks, Big Star Cadillac! The new/updated design to the dealership looks good as well. Thanks, Big Star Cadillac! More

This dealership is great, I’d recommend them to anyone…very professional & courteous. Glad I started taking my vehicle for service to them. anyone…very professional & courteous. Glad I started taking my vehicle for service to them. More

Very beautiful dealership, friendly staff, and amazing customer service. The sales team is really friendly and service department is great. customer service. The sales team is really friendly and service department is great. More