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Big Star Cadillac - Service Center

Friendswood, TX

4.7
956 Reviews
Call Service Center (281) 819-4641

957 Reviews of Big Star Cadillac - Service Center

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January 25, 2024

I initially brought my vehicle in to have some work done and the original service advisor Karah did a horrible job of communicating with me and never returned any of my phone calls. My car was given back to More

by albertdouglas98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
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Jan 26, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that your visit was not seamless. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If you would like to discuss your concerns in more detail, please feel free to reach out to me directly with your best contact information. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 23, 2024

From the moment I walked in to service they were very helpful . Very good service from all . Thank you More

by Jocmolina14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 21, 2024

Sarah did a great job working with my time constraints and deliver on time car was washed and vacuumed and repair was done ✔️ More

by heshmatmassah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jan 22, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

January 20, 2024

Did a great job and they said they will take care of the blemished fender. More

by SMITHNL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jan 22, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

January 16, 2024

I feel welcome and comfortable upon arrival. I was advised of additional services that my vehicle needed. I do have questions about my Cadillac points. More

by VELJ1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac! Please send me an email with your best contact information and your questions to vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

January 13, 2024

I’m always taken care of when I come in all my services. I’ll continue coming back for all services. More

by asdaniel50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial, zzKarah zzGonzales
Report | Print
Jan 15, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 06, 2024

Great service provided, got all my service done for my car done at a great time. Look forward visiting again. More

by YORTUNO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Report | Print
Jan 08, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 06, 2024

I have always had excellent service; even when there was a problem Bobby Miller made sure sure the issue was resolved. More

by DONNA287BH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 04, 2024

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJeff zzDial, zzKarah zzGonzales
Report | Print
Jan 05, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 04, 2024

Not satisfied with service usually problems stay and don’t go away. Needs to improve More

by samina.jamilmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amilia gully
Report | Print
Jan 04, 2024 -

Big Star Cadillac responded

Thank you for your review. Sorry to hear you have concerns with our Service Department. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly so that I may better work to address your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

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