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Big Star Cadillac - Service Center

Friendswood, TX

4.7
956 Reviews

956 Reviews of Big Star Cadillac - Service Center

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January 29, 2024

The service department is very easy to deal with, and offer a streamlined vehicle service process to take all stress off customer. More

by CHASE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Jan 30, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 29, 2024

Bobby and bill stark, annd Mr Leal are always so professional and knowledgeable. Would recommend this place to family and friends More

by MONICALEXI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill stark and David Leal
Jan 30, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 28, 2024

This dealership really cares about the customer it makes you feel like you should be driving a Cadillac. Kara is always professional and very courteous. Mike Pierce should be proud of the service team. Look More

by bencaroccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Jan 29, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 28, 2024

Always extremely clean, accommodating, everyone from agents, everyone in the service department, every Service Advisor that I have dealt with, to the maintenance personnel are all friendly and wear a sm More

by MARVI.DARCELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulfiqar Choudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Jan 29, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2024

Ainsiy was very helpful and nice . I would return for additional service when needed. Thank you. More

by MONICAPALMA1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 26, 2024

Jose was fantastic. Got my car in early and was able to have completed when we needed it. Great service More

by keith_kieltyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 26, 2024

Nice people working in service department and serviced my vehicle in a timely manner Thanks More

by SREYNA5352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 26, 2024

It was great service from my arrival to departure; they got me in and out very quickly! Very courteous. More

by dmboykins42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Jan 26, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 25, 2024

I initially brought my vehicle in to have some work done and the original service advisor Karah did a horrible job of communicating with me and never returned any of my phone calls. My car was given back to More

by albertdouglas98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Jan 26, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that your visit was not seamless. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If you would like to discuss your concerns in more detail, please feel free to reach out to me directly with your best contact information. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

January 25, 2024

It was great service from my arrival to departure and they got me in and out very quickly! More

by KMARIN925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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