Big Star Cadillac - Service Center

The dealership is always clean, and the staff is friendly and willing to help the customers and willing to help the customers More

T h a n k y o u! !!! Great s e r v i c e! !!! Great s e r v i c e! More

Great service Communication and response was bar none! ! Jose is awesome and went above and beyond during the entire process ! Jose is awesome and went above and beyond during the entire process More

Best Service I’ve experienced in a while keep up the good work. Isaiah was a very good help to me work. Isaiah was a very good help to me More

Visit initiated in timely manner. Received professional, quality services; diagnostics details were reviewed. Excellent customer services. Received professional, quality services; diagnostics details were reviewed. Excellent customer services. More

I am very disappointed in my 2021 Cadillac XT6 On August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anythin August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anything on the car. 911 sent emergency tow to block the freeway and rescue my husband and I . We had it towed to dealer at our expense and Bobby Miller called us asap and he received the car and said it was FUEL CONTROL PUMP MODULAR. had to order part and it came in picked up the car on Monday August 5. the very next morning August 6 the car did the same thing and this time I was NOT in unsafe area. OnStar was able to tow it to the dealer. By the time the tow truck arrived the car was able to be put in gear and it has been at the dealer since. On August 8 the dealer did call and offer a loaner car. As of today August 9, 2024 there has been nothing to report on my car.. I do appreciate Bobby Miller for listening to my concerns and understanding how up set my husband and I were after being stranded on a major highway. Margaret and Wayne Brueggeman More

Big Star Cadillac made me feel like a Big Deal. Service was spectacular. Each issue was dealt with professionally and there were no surprises. Service was spectacular. Each issue was dealt with professionally and there were no surprises. More

this review is just about service or bettewr said LACK OF WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now wi WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now with only 1300 miles. they said they ordered 70 parts to fix it that took 2-3 weeks. then while driving it back to me same problem developed again car returned to dealer for mpore service. all of what I know to this point is from ME reaching out, the customer. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT, but the few texts I have received was asking me to RATE theit dealership & if I can't give them a 5 to please call the name listed on the text!!! I am a disabled veteran senior citizen who has been around a long time but I have never had such TERRIBLE SERVICE with a car dealership!!! I WOULD NOT RECOMMEND THIS DEALER TO ANYONE!!!!! More

Great customer service and they keep you informed on what’s going on with your car what’s going on with your car More

The service department is amazing and friendly. Bobby is always great help and takes great care of us. Bobby is always great help and takes great care of us. More