Big Star Cadillac - Service Center

I received zero communication while my vehicle was there until I called Isaiah at 4:30 asking if my car was ready. I could tell that he had no clue where it was or what was happening with my car... he stum until I called Isaiah at 4:30 asking if my car was ready. I could tell that he had no clue where it was or what was happening with my car... he stumbled a lot and come to find out that the reason I even made the appt was to get 2 wheels repaired and that didn't happen! Very dissatisfied with the service dept. Especially the pick up process. I had better service at a Chevrolet dealer when I had Chevrolets. More

Very pleased with my experience with Lee. He made sure I was taken care of and resolved my issues. He made sure I was taken care of and resolved my issues. More

Service was great but I was not happy that I needed a part replaced after just 1 year of service on a new vehicle. part replaced after just 1 year of service on a new vehicle. More

Very professional. Took care of all my requests and needs. Surprised they didn’t want to upgrade me to newer vehicle but I wasn’t really ready that day. Took care of all my requests and needs. Surprised they didn’t want to upgrade me to newer vehicle but I wasn’t really ready that day. More

I had a service coupon that had expired on 8/18/2024. I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" I was unable to use it within the prescribed date due to caring for my aging Mother. I drove in for a service item and Albert made the coupon "valid" by consulting with the Service Director which made the coupon "Valid/good". Albert kept me informed of the service progress. Excellent Service Tech. More

This is the first time I have been unsatisfied with my service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole wit service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole without even providing the missing tire cap as promised. My sales rep blamed the leaking tire on the weather. The day after my car was delivered the corner of the windshield cracked without the car ever being moved, or driven. Again it was blamed on the weather and I was told it would be fixed during the first service appointment but it wasn't. Very unhappy with Big Star Cadillac for treating my car like a Kia. More

The service was impeccable and exceptionally efficient. Their promptness was impressive, despite the comfortable and well-maintained waiting area with complimentary snacks and beverages. Although I persona Their promptness was impressive, despite the comfortable and well-maintained waiting area with complimentary snacks and beverages. Although I personally would not have minded waiting longer, I must commend their expertise and efficiency. I highly recommend their services and would gladly return. A well-deserved 10/10 rating. More

I couldn’t be more pleased with my new car and all of the people I met at the dealership! They were very friendly and patient with this 80 year old lady! people I met at the dealership! They were very friendly and patient with this 80 year old lady! More

Fast friendly service, the advisors greeted me called me Mrs Jones went over what I was having done to my vehicle, he asked me did i know where the waiting area was and I let him knew where the area was. It Mrs Jones went over what I was having done to my vehicle, he asked me did i know where the waiting area was and I let him knew where the area was. It was a great experience. More

Isaiah was very helpful and friendly always keep me informed as to what was going on. informed as to what was going on. More