Big Star Cadillac - Service Center

Bob is always so helpful and keeps me updated on car appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appoin appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appointment schedule he’s amazing More

Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pleased with the result so far. More

Karah is always helpful when I come in for service. She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be well taken care of by the company, always dedicated to eradicate any issue that's in her way in order to ease the customer. You go Karah..... More

Jeff gives excellent customer service. I can rely on him to take care of my issues. I can rely on him to take care of my issues. More

Excellent service good response and good customer service after service wash clean vehicle . Shuttle service on time after service wash clean vehicle . Shuttle service on time More

Ainsley helped us and we appreciate her good customer service. We were treated fairly and quickly and I appreciate her attentiveness to details. service. We were treated fairly and quickly and I appreciate her attentiveness to details. More

Karah has been my point of contact for service on my cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate cars, she all ways kept me informed on the status of my cars while maintenance is being performed. For me, Karah has always been easy to communicate with. More

Bobby is always very helpful. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. More

We dropped off our vehicle with issues that would need investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to cal investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to call back on the 3rd day to follow-up myself. One of our service items was to have the sunscreen (the covers the sunroof) replaced. When we arrived to pickup the car, there were dirty handprints all over the new sunscreen. Many handprints, and very obvious. Ainsley went out with some cleaner, intending to tidy it up herself, only to realize that the task was bigger than that, and it needed to go back into service. With all we had done, the bill totaled over $3.3k. A discount was applied to one of the service items (transmission flush) but it sure felt like the overall discount, on the total bill, could have been more. More

Jose we quick to communicate and kept me updated through out the repair of my vehicle. out the repair of my vehicle. More