Big Star Cadillac - Service Center

Ainsley is always a pleasure to work and stays on top of everything. I only have my car serviced at this dealership. everything. I only have my car serviced at this dealership. More

The service appointment went very well. But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passeng But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passenger seat. If they would have asked me for it I would have given it to them. And would have left the trunk a mess. More

I purchased 2024 escalade, the bumper pushed out on the left I knew its defect from the factory, DANIEL Woods service manager and Isaiah Rodarte take care, I'm very happy now again thanks for excellence jo left I knew its defect from the factory, DANIEL Woods service manager and Isaiah Rodarte take care, I'm very happy now again thanks for excellence job, More

They did a great job servicing our Cadillac and the customer service is awesome. Great Job! customer service is awesome. Great Job! More

Jeffery was excellent and very courteous. He understood what I was trying to explain about the problem with my car. He understood what I was trying to explain about the problem with my car. More

I do not like this part it the survey that requires a specific number of words to get to the next page specific number of words to get to the next page More

I was very please but I was told by another person a salesman Darren Robinson who works at Sterling mcall to expect nothing but good service since I live in the Clear Lake area. He was right on| salesman Darren Robinson who works at Sterling mcall to expect nothing but good service since I live in the Clear Lake area. He was right on| More

Service ticket is still open. Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me bef Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me before he left, but I had to check in with the desk to get the status. I was waiting at dealership. Had to request shuttle home. When I called the next day ( I had to initiate), no update available. It took 2 days to diagnose the problem and burned 1/4 tank of gas. Problem is recurring rattling. First told it was foreign object in seat, but rattling still there. Then told muffler, repaired, but still there. Now, told muffler again, waiting on part. Rattling noise when accelerating from full stop. Getting notifications for work already completed, but when I ask what else needs to be done, no additions. More

Big Thanks to Big Star and Bobby Miller. My car was in need of a must be repaired now situation and Bobby took care it as quickly as he could. The techs provide pics to assure me of the repa My car was in need of a must be repaired now situation and Bobby took care it as quickly as he could. The techs provide pics to assure me of the repairs to be completed. Bobby heard my concern of being without a vehicle was a struggle. The next day he was able to accommodate me. Work life did not stop! Also, thanks for returning my car clean! More

Jeff always comes through. Keeps me informed and resolves all issues . Looks like the remodeling will make the waiting are top notch Keeps me informed and resolves all issues . Looks like the remodeling will make the waiting are top notch More