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Big Star Cadillac - Service Center

Friendswood, TX

4.7
954 Reviews

954 Reviews of Big Star Cadillac - Service Center

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June 13, 2024

Great service. Went in for oil change and was in and out in no time. José was very cordial and helpful. More

by lori_luv2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

June 03, 2024

Ainsley handled everything in a timely manner. Communication was on point as well. Excellent service. More

by DAG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

June 03, 2024

The service was fair and fast. Bob is very attentive to my car issues and problems. More

by RESAMILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

June 03, 2024

Karah is very detailed oriented, keeps you informed with great updates on your vehicle when it is being serviced. When arriving to service department she makes you feel at home. So thank you Karah. More

by poncejoshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Jun 04, 2024 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.https://www.dealerrater.com/dp/38433/reviews?StartDate=04%2F05%2F2024&EndDate=06%2F04%2F2024&ReviewSource=All&Filter=AllReviews&ReviewResponseStatus=NoResponseEntered&SearchTerm=#

June 01, 2024

Everyone is very friendly and helpful! Always clean lobby and restrooms.Bobby explains everything and stays in touch on what’s going with your vehicle. More

by SHARONSWINDELL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Jun 03, 2024 -

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

May 29, 2024

Karah is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
May 29, 2024 -

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

May 28, 2024

Thank You Ainlsey! Ainsley was so easy to deal with and was very helpful while our truck was in the shop. I greatly appreciate her quick response time and her keepin More

by WILLIAM.BOOTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

May 27, 2024

Big Star Cadillac and Bobby made the warranty work process seamless. Bobby was very professional and kept me updated on the status of repairs. More

by vrsnider327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAngelika zzFelix
May 28, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

May 24, 2024

Professional, clean, honest, good service. Bought a used car from them and was relatively no haggle. More

by cookebrianp
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
4.0
This rating includes all reviews, with more weight given to recent reviews.
zzCyron zzMayo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer. Please reach out to me directly so we may learn how we could have provided a full 5-star experience. Mike Pierce, General Manager, mpierce@bistarcadillac.com

May 23, 2024

Ainsley is always a pleasure to work and stays on top of everything. I only have my car serviced at this dealership. More

by DIANE.JOWERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

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