Big Star Cadillac - Service Center

Ainsley was super helpful, so nice and helped with all my questions. She made my first oil change on my new Cadillac seamless. questions. She made my first oil change on my new Cadillac seamless. More

Two recent service requirements, - couldn't ask for better service, timely, friendly, helpful and I always feel like a princess. better service, timely, friendly, helpful and I always feel like a princess. More

I appreciate how everyone is always very professional and helpful. My favorite part is the shuttle and car wash. Thank you helpful. My favorite part is the shuttle and car wash. Thank you More

Lee is extremely helpful and explains everything that they are doing to the vehicle. Keeps you well informed they are doing to the vehicle. Keeps you well informed More

Newer vehicle ‘23, low mileage & no warning lights before stalling on hwy Interstate 10. Very serious! NOT GOOD! Fortunately, the Escalade rolled passed the concrete barriers & to the side. Called Big Star r stalling on hwy Interstate 10. Very serious! NOT GOOD! Fortunately, the Escalade rolled passed the concrete barriers & to the side. Called Big Star right away. There were no loner vehicles for us & had to find a towing service. Two hours later it was towed to you [75 mi away-Expensive] on that Sat night 9/21 right at closing time. We had to pay Uber to get to our destination that evening as well as the entire trip. That was a bummer! On vacation in Galveston… However, Ainsley did provide an Uber back to dealership on our way home. We were glad to have the vehicle repaired by Tues 9/24 being we were leaving for home. Thank you! More

Albert Ramirez was great. I brought my car in for a state inspection and a minor recall on the rear view mirror but it took 2 1/2 hours to complete. I had set an appointment b I brought my car in for a state inspection and a minor recall on the rear view mirror but it took 2 1/2 hours to complete. I had set an appointment but I think the wait was to long for what I had done. More

Nice & clean. Very courteous personnel everywhere. Comfortable temperatures too, which is a huge issue for me. Very courteous personnel everywhere. Comfortable temperatures too, which is a huge issue for me. More

Big Star Cadillac is organized and efficient at delivering really good service. I can always count on the requested services/issues to be addressed to my satisfaction. delivering really good service. I can always count on the requested services/issues to be addressed to my satisfaction. More

Came in for oil change only, requested that tires not be rotated, car wash not to be done as I have those things already covered. Still took almost 2 hours, ridiculous! Will not be using you or probably any rotated, car wash not to be done as I have those things already covered. Still took almost 2 hours, ridiculous! Will not be using you or probably any dealership again. More

My car is still not fixed Big Star Cadillac has had my car longer than I have I want my car fixed. Not sure why they can’t figure out the problem . I am so disappointed!!! car longer than I have I want my car fixed. Not sure why they can’t figure out the problem . I am so disappointed!!! More