Big Star Cadillac - Service Center

My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours (appointment scheduled for oil change) and an inconsiderate exchange with Daniel while inquiring about his vehicle. I always deal with Bobby for my service needs and I have never had issues with Bobby’s customer service. Even after suggesting that he start dealing with Bobby, my husband refuses to give Cadillac business due to this experience. More

Jose was very helpful throughout my entire process when taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout the day with any updates regarding my vehicle. Jose also made sure I had transportation to and back from work and made the process very easy with no worries having to miss work when taking my vehicle into the dealership. I was very satisfied with my service. Thank you Jose. More

Bobby Miller goes above & beyond to represent Big Star and to take care of his customers. and to take care of his customers. More

Everyone was extremely nice and very professional. I would recommend to anyone. I will definitely return I would recommend to anyone. I will definitely return More

Great service - Ainsley went the extra mile to help us understand the programming of the cruise. understand the programming of the cruise. More

I'm very happy with the service. Evening I need is fix and ready to go. Evening I need is fix and ready to go. More

I absolutely adore Isaiah! He goes above an beyond to assist with my repair needs, and is extremely knowledgeable and polite. Because of the excellent customer service I have He goes above an beyond to assist with my repair needs, and is extremely knowledgeable and polite. Because of the excellent customer service I have received from Isaiah, I plan to have Big Star Cadillac handle my repairs in the future and will look to Big Star when purchasing my next vehicle. More

Service Advisor Lee & Team ensured that I was taken care of and in a timely manner of and in a timely manner More

The service is very good at this dealership. The service guy greeted me very nice. Also it’s a nice, clean and quiet in the waiting area. The service guy greeted me very nice. Also it’s a nice, clean and quiet in the waiting area. More

Lee is great and very responsive to my needs. Recent services I received was above my expectation. Thank you very much. Recent services I received was above my expectation. Thank you very much. More