Big Star Cadillac - Service Center

I am very disappointed in my 2021 Cadillac XT6 On August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anythin August 1, 2024 I was stranded on major highway in unsafe condition for 2 hours when traveling at 70 MPH it stopped and I had no control over anything on the car. 911 sent emergency tow to block the freeway and rescue my husband and I . We had it towed to dealer at our expense and Bobby Miller called us asap and he received the car and said it was FUEL CONTROL PUMP MODULAR. had to order part and it came in picked up the car on Monday August 5. the very next morning August 6 the car did the same thing and this time I was NOT in unsafe area. OnStar was able to tow it to the dealer. By the time the tow truck arrived the car was able to be put in gear and it has been at the dealer since. On August 8 the dealer did call and offer a loaner car. As of today August 9, 2024 there has been nothing to report on my car.. I do appreciate Bobby Miller for listening to my concerns and understanding how up set my husband and I were after being stranded on a major highway. Margaret and Wayne Brueggeman More

this review is just about service or bettewr said LACK OF WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now wi WITH NO COMMUNICATION COMING FROM THE DEALERSHIP AT ALL. they have had my car close to one month, transmission problem on a brand new 2024 xt5 now with only 1300 miles. they said they ordered 70 parts to fix it that took 2-3 weeks. then while driving it back to me same problem developed again car returned to dealer for mpore service. all of what I know to this point is from ME reaching out, the customer. THESE PEOPLE HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT, but the few texts I have received was asking me to RATE theit dealership & if I can't give them a 5 to please call the name listed on the text!!! I am a disabled veteran senior citizen who has been around a long time but I have never had such TERRIBLE SERVICE with a car dealership!!! I WOULD NOT RECOMMEND THIS DEALER TO ANYONE!!!!! More

Great customer service and they keep you informed on what’s going on with your car what’s going on with your car More

Jose Teran, es una persona muy profecional y muy amable, tienen el mejor servicio que en cualquier otro lado...gracias Jose tienen el mejor servicio que en cualquier otro lado...gracias Jose More

Considering it’s temporary why they build a new service center service was great. Glad when they get the new service center done. center service was great. Glad when they get the new service center done. More

The service department is amazing and friendly. Bobby is always great help and takes great care of us. Bobby is always great help and takes great care of us. More

Car broke down wrecker delivered to the shop got omit promptly kept me updated regularly promptly kept me updated regularly More

Bobby always takes Care of my needs and is prompt. He provides excellent Customer Service David Leal always provides excellent service for my vehicle as well I will always call Bobby for my Cadilla He provides excellent Customer Service David Leal always provides excellent service for my vehicle as well I will always call Bobby for my Cadillac service needs More

I really like the people in the service department. They are friendly and knowledgeable. I can trust them. They are friendly and knowledgeable. I can trust them. More

Lee was very helpful and super polite and didn't have to wait very long for my vehicle wait very long for my vehicle More