Big Star Cadillac - Service Center

This is the first time I have been unsatisfied with my service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole wit service. When my brand new car was delivered the tire was flat and missing a cap. When my car went in for service all they did was patch the hole without even providing the missing tire cap as promised. My sales rep blamed the leaking tire on the weather. The day after my car was delivered the corner of the windshield cracked without the car ever being moved, or driven. Again it was blamed on the weather and I was told it would be fixed during the first service appointment but it wasn't. Very unhappy with Big Star Cadillac for treating my car like a Kia. More

I couldn’t be more pleased with my new car and all of the people I met at the dealership! They were very friendly and patient with this 80 year old lady! people I met at the dealership! They were very friendly and patient with this 80 year old lady! More

Fast friendly service, the advisors greeted me called me Mrs Jones went over what I was having done to my vehicle, he asked me did i know where the waiting area was and I let him knew where the area was. It Mrs Jones went over what I was having done to my vehicle, he asked me did i know where the waiting area was and I let him knew where the area was. It was a great experience. More

Isaiah was very helpful and friendly always keep me informed as to what was going on. informed as to what was going on. More

I enjoy the service always. My rep she is the best Andsley. Go Ansley....Go My rep she is the best Andsley. Go Ansley....Go More

Bobby has been my service rep since I started driving Cadillac which is now been 10 yrs. He has always been top notch, courteous and made my experience pleasant Cadillac which is now been 10 yrs. He has always been top notch, courteous and made my experience pleasant More

Although the dealership is under construction, Big Star had a portion of the building in tack and available for the customers to wait comfortably. Snacks and water was still available. My wait time was rea had a portion of the building in tack and available for the customers to wait comfortably. Snacks and water was still available. My wait time was reasonable and Bobby Miller was as friendly and courteous as ever. He has been my service contact person for years now and I certainly appreciate how he treats me as a customer. More

I received very good service. I was very pleased with the service I received at the Dealership. Bobby is always very nice and polite. My car looked like a new c I was very pleased with the service I received at the Dealership. Bobby is always very nice and polite. My car looked like a new car after it was washed. It looked like it had just come out of the showroom. More

Last minute scheduling was quick and easy. Wait time was minimal for service rep after I arrived. Transportation service was extremely quick. Vehicle maintenance completed within estimated ser Wait time was minimal for service rep after I arrived. Transportation service was extremely quick. Vehicle maintenance completed within estimated service time given and notification for pickup was prompt. Car was washed, vacuumed and clean upon pickup. Overall experience was a 10+. More

I've been coming to BSC to get my vehicle serviced since I purchased it 3 yrs ago. Albert provided great customer service. I purchased it 3 yrs ago. Albert provided great customer service. More