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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,064 Reviews

1,064 Reviews of Big Star Cadillac - Service Center

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October 25, 2024

Ansley is always great. She takes care of me every time. she goes above and beyond for your service. More

by charity.perry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 24, 2024

I had my car service at Big Star Cadillac, Jose always did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 24, 2024

I took my car for a service and I was impressed with the professionalism of Jose. He is very knowledgeable and explained the service that needed to be done in detail. The service was affordable and the qual More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 24, 2024

Isaiah is a great adviser, he provided me a good service assistance. my car was delayed in wash so he went by himself and assigned more crew to get it done quickly. i appreciate his help and great customer More

by jinu thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 24, 2024

Isaiah is great adviser. He always provides assistance with good attitude. Always willing to help and goes beyond. More

by DAGOMENDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 24, 2024

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Rodarte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. It seems that our entire service team was a dissapointment to you at every step. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

October 23, 2024

Great service took care with my SUV and returned it washed and cleaned. Quote was a bit high but will return for other services due the customer service offered. More

by NPOOLN16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 23, 2024

Working with Lisa Velasco was amazing! I appreciate her professionalism and loving personality. I wouldn't purchase another Cadillac from anyone else. Lisa, continue to shine bright like a More

by Yausha
Recommend Dealer
Yes
Employees Worked With
Angela Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzRaven zzRasberry
Oct 23, 2024 -

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 23, 2024

Bobby is great! He’s knowledgeable and doesn’t try to take advantage of his customers More

by Rhenalynn462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 23, 2024

Thank you for returning my car in beautiful condition and providing excellent service. I will return for continued maintenance without reservation. More

by aggiemomcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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