Big Star Cadillac - Service Center

I have been very pleased with the service in the past, but the my last two visits were very disappointing. The first visit I dropped my vehicle off, and was told I would be getting a loaner, and I never r but the my last two visits were very disappointing. The first visit I dropped my vehicle off, and was told I would be getting a loaner, and I never received it. Supposedly it was going to be an electric vehicle, and it wasn’t charged. The second visit they broke a wire in the radio, and all they were doing was replacing the touchscreen. Up until then I was very pleased with the service. More

I visited for my first Express Oil Changes and was in and out before I knew what hit me!!!!! Great service!!!! The Cadillac Experience out before I knew what hit me!!!!! Great service!!!! The Cadillac Experience More

Vehicle service great and timely! Customer service agents need some customer service training no concept. Customer service agents need some customer service training no concept. More

Anytime anything is wrong they always fix it. My wheel lock tool was not put back and Isaiah is making sure I get another one. My wheel lock tool was not put back and Isaiah is making sure I get another one. More

Ansley is always great. She takes care of me every time. she goes above and beyond for your service. She takes care of me every time. she goes above and beyond for your service. More

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. fails to demonstrate genuine care, often making customers feel like an inconvenience. More

I had my car service at Big Star Cadillac, Jose always did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. I highly recommend their service!” (5-star rating) More

I took my car for a service and I was impressed with the professionalism of Jose. He is very knowledgeable and explained the service that needed to be done in detail. The service was affordable and the qual professionalism of Jose. He is very knowledgeable and explained the service that needed to be done in detail. The service was affordable and the quality was outstanding.” (5 star rating) More

Isaiah is a great adviser, he provided me a good service assistance. my car was delayed in wash so he went by himself and assigned more crew to get it done quickly. i appreciate his help and great customer assistance. my car was delayed in wash so he went by himself and assigned more crew to get it done quickly. i appreciate his help and great customer care. More

Isaiah is great adviser. He always provides assistance with good attitude. Always willing to help and goes beyond. He always provides assistance with good attitude. Always willing to help and goes beyond. More