Big Star Cadillac - Service Center

I have been bringing my 2024 Cadillac Lyriq to Big Star Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been tre Cadillac for service despite not having purchased my vehicle from them. I want readers, shoppers, and potential customers to know how I have been treated exceptionally well. The team at Big Star Cadillac has consistently gone above and beyond in addressing my requests and concerns, even providing me with rides and taking me home when needed. I haven't experienced this level of care and attention elsewhere, notably at Classic Cadillac in Galveston, where I originally bought the vehicle. Big Star Cadillac, your outstanding service has made a lasting impression on me. I might be just one customer, but I am profoundly grateful and loyal. When it's time for my next vehicle, you will undoubtedly be my first stop. Thank you so much for everything. More

Excellent service, significantly improved interaction with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car. with my service advisor. I’d also like to give kudos to the concierge on the pick up and delivery of the car. More

I recently had an outstanding experience with the service provided, and I must say Bobby Miller truly stands out as the best in the business. From the moment I reached out, Bobby was attentive, knowledgeable provided, and I must say Bobby Miller truly stands out as the best in the business. From the moment I reached out, Bobby was attentive, knowledgeable, and went above and beyond to ensure all my needs were met. His professionalism and friendly demeanor made the entire process smooth. I highly recommend Bobby for anyone seeking exceptional service. More

Excellent Service and glad the loaner car program is back . Great up to date facility . Great up to date facility More

A used part took 2 weeks to come in which turned out to be the wrong part. New part took 2 days to come in. Seemed like a big delay that totally could have been avoided. Overall satisfied with the work do be the wrong part. New part took 2 days to come in. Seemed like a big delay that totally could have been avoided. Overall satisfied with the work done on my vehicle. More

The most excellent customer service just walking in the door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and adde door with a dead battery. Put my mind at ease, ordered a ride to get me home, took care of Servive, quickly next day, providing an estimate, and added oil change! I was treated like royalty! Thank you!! More

Hello! My name is Kennetha I brought my car into the dealership to get an oil change. Lee took GREAT care of me, while I was waiting for them to finish my c My name is Kennetha I brought my car into the dealership to get an oil change. Lee took GREAT care of me, while I was waiting for them to finish my car, he come to tell me I had a nail in my tire. He made sure that the tire was changed out. I was very thankful for that because I was driving to Dallas on the next day. Thank you Lee More

Muy amable desde que llege a mi cita, me explico cada detalle que se nesesita en el arreglo de mi carro, un exelente servicio! Mucha gracias:) detalle que se nesesita en el arreglo de mi carro, un exelente servicio! Mucha gracias:) More

Bobby was awesome, he took great care of me when Jose was out...thank you! out...thank you! More

The team at Big Star always exceeds my expectations. Gary and Jose both are a pleasure to work with Gary and Jose both are a pleasure to work with More