Big Star Cadillac - Service Center

Albert took great care of me. He was friendly and professional. He explained the process and kept me updated. He was friendly and professional. He explained the process and kept me updated. More

professional, courteous, knowledgeable, helpful. Very comfortable, waiting area and very accommodating to our needs. Greatly appreciated. Very comfortable, waiting area and very accommodating to our needs. Greatly appreciated. More

Anytime anything is wrong they always fix it. My wheel lock tool was not put back and Isaiah is making sure I get another one. My wheel lock tool was not put back and Isaiah is making sure I get another one. More

Ansley is always great. She takes care of me every time. she goes above and beyond for your service. She takes care of me every time. she goes above and beyond for your service. More

Great service as always…. .thank you Big Star Cadillac! Mr. Ramirez thanks for being a great service advisor. Appreciate your thoroughness! .thank you Big Star Cadillac! Mr. Ramirez thanks for being a great service advisor. Appreciate your thoroughness! More

I can always count on Bobby to assist me when my car needs service. It's great to schedule my appointment in advance and he is always ready to greet me when I arrive. needs service. It's great to schedule my appointment in advance and he is always ready to greet me when I arrive. More

I have been very pleased with the service in the past, but the my last two visits were very disappointing. The first visit I dropped my vehicle off, and was told I would be getting a loaner, and I never r but the my last two visits were very disappointing. The first visit I dropped my vehicle off, and was told I would be getting a loaner, and I never received it. Supposedly it was going to be an electric vehicle, and it wasn’t charged. The second visit they broke a wire in the radio, and all they were doing was replacing the touchscreen. Up until then I was very pleased with the service. More

I visited for my first Express Oil Changes and was in and out before I knew what hit me!!!!! Great service!!!! The Cadillac Experience out before I knew what hit me!!!!! Great service!!!! The Cadillac Experience More

Vehicle service great and timely! Customer service agents need some customer service training no concept. Customer service agents need some customer service training no concept. More

I had my car service at Big Star Cadillac, Jose always did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. I highly recommend their service!” (5-star rating) More