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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,254 Reviews
Call Service Center (281) 819-4641

1,254 Reviews of Big Star Cadillac - Service Center

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July 09, 2023

Their service is excellent, the support staff is very easy to communicate with. Prompt service More

by DMSKEETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman
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Jul 10, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 08, 2023

I was so impressed with the free Alto car shuttle, the professionalism of the staff and facility, they rotated my tires, changed my oil, took care of the recall plus they washed and vacuumed my car all fo More

by EDA.CORTEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
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Jul 10, 2023 -

Big Star Cadillac responded

Thank you, Eda! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 08, 2023

Jose was extremely helpful and efficient getting me in and out quickly. I have no doubt he will continue to take care of me in the future! More

by meg.bohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Big Star Cadillac responded

Thank you, Meg! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 07, 2023

Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
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Jul 07, 2023 -

Big Star Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jul 07, 2023 -

jobemarvin1959 responded

Y'all my Cadillac Kinfolks Down THA. Street Cool

July 06, 2023

Jeff customer service is always helpful and informative about the service being offered on your vehicle! More

by COURTNEY3595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 07, 2023 -

Big Star Cadillac responded

Thank you, Courtney! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 05, 2023

Karah did an excellent job in assisting me. Although, my service agreement is with Bay Way and much further away. I’ll be coming back to Karah in the future. More

by JAZZYJACK747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jul 05, 2023 -

Big Star Cadillac responded

Hi, we are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 05, 2023

Bobby very helpful and has a very respectful attitude. Service center though took few days to fixed my car. Bobby provide me with loaner car which is very helpful and appreciated, but I still prefer drivi More

by BABY_JOHNRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Jose Teran was a consummate professional who made everything easy. I appreciate his knowledge and warmth. More

by marthashayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Martha! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Every time I need a oil change or have had work on my car Jeff Dial provides excellent customer service! More

by BROOKE_CRAWFORD32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Jul 03, 2023 -

Big Star Cadillac responded

Thank you, Brooker! We are delighted that Jeff was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Oil light oil light was not set correctly. Not reset. The vehicle was brought in for a oil change. More

by TROYLENELEONARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. I have attempted to contact you via phone and email. If you have not already done so, please reach out to me directly so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

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