Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,258 Reviews
Call Service Center (281) 819-4641

1,258 Reviews of Big Star Cadillac - Service Center

Sort by
July 17, 2023

Every time I take my escalade for something I end up having new issue, service technician needs better training. More

by zuhair01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

Jul 17, 2023 -

zuhair01 responded

Mark adi 281-236-8921

July 16, 2023

Ainsley is amazing at what she does and provided us with excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She trul More

by ESOTO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy is the best salesperson. It was his excellent work ethic that drove us to buying our vehicle.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 16, 2023

Great services with you guys and my service person is fantastic I love her. I will always recommend her. More

by JGLORIA798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 16, 2023

Bobby takes great care of my car! He keeps me informed and when I need a ride home he sets up my transportation. All in all great customer service! More

by PEGWHIT216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Bobby provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 16, 2023

Everyone has a great and positive attitude, I’m so glad I chose this dealership even with the transition. More

by BSQUARE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jul 16, 2023 -

Big Star Cadillac responded

Thank you. We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 16, 2023

I had to bring my car in for replacement parts and service was fast/great. More

by Casandra.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Thank you, Cassandra! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 16, 2023

Mr. Miller always takes excellent care of my car. I appreciate his integrity. I always feel well taken care of when he services my car. More

by ETHELELLIS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 16, 2023

Service was prompt, accurate and courteous. The Alto ride-share service is a huge plus for dropping off your car. More

by octob98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 15, 2023

Karah is very professional everytime I take my car in for service. Service is efficient. More

by LEOMTZ91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jul 16, 2023 -

Big Star Cadillac responded

Hello! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 14, 2023

Karah always goes above & beyond to provide great service! She always has a wonderful smile on her face :-) More

by RANDELL.BRADSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Report | Print
Jul 14, 2023 -

Big Star Cadillac responded

Hi Randell! We are very happy that Karah provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

1
...
116
117
118
...
126