Big Star Cadillac - Service Center

We as customers were treated with great service Jose immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and the cost. Very satisfied. We give Jose a 10 plus. More

she was on point as soon as we walked in and very polite and attentive and attentive More

Bobby was great to deal with. He kept me informed as to what was happening. The only negative was service said I needed wiper blades and I had replaced them a few months back. A He kept me informed as to what was happening. The only negative was service said I needed wiper blades and I had replaced them a few months back. All in all, great service. More

I was able to get my appointment for my oil change on the day I preferred. when I arrived I immediately met with Bobby miller who took care of my paperwork. day I preferred. when I arrived I immediately met with Bobby miller who took care of my paperwork. More

They're professional, friendly, and provide quick service. They can always answer your questions, even if they need to get back with you. service. They can always answer your questions, even if they need to get back with you. More

They were very good and friendly with us, all the time were taking about how we feel. Thank you so much, specially my adviser Mr. Jeff. were taking about how we feel. Thank you so much, specially my adviser Mr. Jeff. More

The person working on my car stole my emergency money that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his m that I had hidden in my center consul in a zipper bag. When I reached out to my advisor I was informed that I would be getting a call back from his manager later that day, I never received a call back, so I took the liberty and called back myself, supposedly he was going to look in to it. It’s been weeks and I haven’t received a call back or anything of that matter. My tire locks were in my glove compartment, so there was no reason to go through my center consul and look into a coin pouch that was ZIPPED and hidden at the bottom. It’s crazy how you take your car in for a service that you initially pay for in contract, just so they can steal from you & have no one reach out to fix it. Absolutely absurd. More

They're professional, friendly, and provide quick service. They can always answer your questions, even if they need to get back with you. service. They can always answer your questions, even if they need to get back with you. More

Every time I take my escalade for something I end up having new issue, service technician needs better training. having new issue, service technician needs better training. More