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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,264 Reviews
Call Service Center (281) 819-4641

1,264 Reviews of Big Star Cadillac - Service Center

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August 04, 2023

Jeff Dial rocks the Service Dept. Always there to help and knows what he is talking about! More

by TOHAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
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Aug 04, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 04, 2023

Great service and customer experience all the way around. Definitely happy with these guys and you should use them. More

by AdrianB07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
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Aug 04, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 04, 2023

The service rep and the dealership were very courteous and professional. However, I am still waiting on a resolution to the problems I’m experiencing with my Lyriq. My problem is with Cadillac, not the de More

by GLENNBARNESJR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience. We too look forward to your LYRIQ matching your expectations 100%.

August 04, 2023

I cannot say enough about Jeff in the Service Department and of the Concierges service by Britney, Brian and Isabella. They go above and beyond to make you feel valued and that they care. They are each co More

by ANNABREWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Brian in Concierges - he is one of the most professional people I have met., zzBritney zzNorman, zzJeff zzDial
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Aug 07, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 03, 2023

Great customer service. Everyone is every helpful. They is no long wait time. Would recommend this dealership. More

by AAMAYA0610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Ainsley was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 03, 2023

No pude comunicarme con ella por el idioma no entendía lo que yo le esplicaba More

by JUANYREYESS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
zzKarah zzGonzales
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Aug 04, 2023 -

Big Star Cadillac responded

Gracias por tu reseña. Muchos de los miembros de nuestro equipo son bilingües en los idiomas comúnmente hablados por nuestros clientes. Lamentamos que Karah no sea bilingüe en español y nos disculpamos por muchos errores de comunicación. Si tiene inquietudes adicionales o desea que un miembro del equipo que hable español lo ayude más, envíeme un correo electrónico directamente con su mejor número de contacto. Jason Wilson, Director de Servicio, jwilson1@bigstarcadillac.com Thank you for your review. Many of our team members are bilingual in languages commonly spoken by our customers. We are sorry that Karah is not bi-lingual in Spanish, and we apologize for many miscommunications. Should you have additional concerns or would like a Spanish speaking team member to assist you further, please email me directly with your best contact number. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

Aug 11, 2023 -

JUANYREYESS responded

Good afternoon, I would like to know what is happening with my car since no one has contacted me to give me information. How is my case going? sincerely Juanita Reyes

August 03, 2023

Service is always prompt and reliable. I appreciate the check in and text update notifications. More

by PGMCHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 03, 2023

Jeff has always done a fine job of explaining work to be completed and estimated finish dates. He has a very good knowledge of current Cadillac issues and how to resolve them in a timely manner. More

by CHRISANDJACKIEWITTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Aug 03, 2023 -

Big Star Cadillac responded

Hi! We are very happy that Jeff provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 03, 2023

Bobby has been great to have as a service advisor. He ensures I am aware of any services my vehicle is due for and keeps me posted on the status of my vehicle. More

by JEAMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Bobby and our team was able to provide you with an exceptional, 5-Star experience.

August 03, 2023

Since I live so far away. .. concierge service is awesome!! 5 STARS Jason keeps me up to speed!! 5 STARS Brian is GREAT too 5 STARS More

by LADYHOUSTON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRIAN who delivers my loaner., zzBritney zzNorman, zzJason zzWilson
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Aug 03, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Jason and his team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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