Big Star Cadillac - Service Center

Albert is a very professional person, he kept informed on the status of my Escalade. The staff is very friendly and professional… the status of my Escalade. The staff is very friendly and professional… More

I think the service takes a long time, they are not quick. Everytime my car is at the service department, it comes back dirty! quick. Everytime my car is at the service department, it comes back dirty! More

Always great service with Ainsley. She has been a pleasure to work with and I look forward to continuing to work with her in the future. Receptionist and service folks have also been h She has been a pleasure to work with and I look forward to continuing to work with her in the future. Receptionist and service folks have also been helpful and timely. More

Clean and comfortable waiting area. Don’t understand why so many shop fees. Thank you Don’t understand why so many shop fees. Thank you More

My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours (appointment scheduled for oil change) and an inconsiderate exchange with Daniel while inquiring about his vehicle. I always deal with Bobby for my service needs and I have never had issues with Bobby’s customer service. Even after suggesting that he start dealing with Bobby, my husband refuses to give Cadillac business due to this experience. More

Jose was very helpful throughout my entire process when taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout taking my vehicle for an oil change and he was able to order me a radio replacement screen through my warranty. He always kept me updated throughout the day with any updates regarding my vehicle. Jose also made sure I had transportation to and back from work and made the process very easy with no worries having to miss work when taking my vehicle into the dealership. I was very satisfied with my service. Thank you Jose. More

Bobby Miller goes above & beyond to represent Big Star and to take care of his customers. and to take care of his customers. More

Great service - Ainsley went the extra mile to help us understand the programming of the cruise. understand the programming of the cruise. More

I absolutely adore Isaiah! He goes above an beyond to assist with my repair needs, and is extremely knowledgeable and polite. Because of the excellent customer service I have He goes above an beyond to assist with my repair needs, and is extremely knowledgeable and polite. Because of the excellent customer service I have received from Isaiah, I plan to have Big Star Cadillac handle my repairs in the future and will look to Big Star when purchasing my next vehicle. More

I'm very happy with the service. Evening I need is fix and ready to go. Evening I need is fix and ready to go. More