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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,267 Reviews
Call Service Center (281) 819-4641

1,267 Reviews of Big Star Cadillac - Service Center

Sort by
August 10, 2023

Excellent Service Advisor (Jeff) and quick accurate service. Always personable and extremely professional. Thank you!!!! More

by CEWUBBENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
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Aug 11, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 10, 2023

It’s very easy and convenient to make a tele reservation. Bobby did an excellent service ( change oil and filter) in my H3 plus a very clean and shiny car wash. I always recommend Bobby to my co workers, fri More

by ROBFOX22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 10, 2023

They always get me in and out. Outstanding Service! Great customer service. Jeffrey is GREAT. More

by jar6129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Aug 11, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 10, 2023

Jeff Dial (and Bobby Miller) always do a fantastic job taking good care of both of our vehicles at Big Star Cadillac. Thank you! More

by RDHARRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
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Aug 11, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 10, 2023

Awful experience car was in there 3 times and still has bubbles on the hood. More

by cdwood
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Mujica
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Big Star Cadillac responded

Thank you for your review and bringing this to my attention. Please reach out to me directly with your best contact information so that I can collect more details and we can formulate a solution. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 10, 2023

Ainsley always makes the process of getting my car serviced fast. She is very helpful and answers any question I may have regarding services/maintenance for my car. She is always in contact with me wi More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 09, 2023

Great service; show you they want your business; friendly; dedicated; no pressure; know their stuff More

by GREENFIRE1206
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 08, 2023

The service advisors are professional and focused on the job at hand. Karah has been attentive and pleasant to work with. More

by esmer16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
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Aug 08, 2023 -

Big Star Cadillac responded

Thank you for your review, we value your feedback. Please feel free reach out to me directly and share what we could have done better to earn a 5-star rating. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

August 08, 2023

I could not get anyone to call back when I had an issue with my car after being service. Finally got to talked with the service manager and got my car back in the shop for service again. No one contacted More

by TCHO2
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJason zzWilson
Report | Print
Aug 09, 2023 -

Big Star Cadillac responded

Thank you for your business and chatting with me. We completely agree that the best customer service begins with good communication and I will be sharing your experience with my team. As always, should you need further assistance, feel free to contact me directly any time. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

August 08, 2023

Jeff Dial goes above and beyond to be helpful and explain everything. He always returns my calls in a timely manner. More

by PALERMOROSEMARY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Aug 08, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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